Manage a training program including onboarding, product training and supplier training and how to win against key competitors
Onboarding NA Direct Sales personnel, SOS and the Equipment Solutions Team
CRM training for NA Direct, Canada, UK and IDB teams
Training Australia team on territory management
Established Ken Blanchard Situational Leadership training for all company leadership
Head of Global Sales Operations, Equipment and Service
Performance Health
01.2021 - 01.2024
Set up and establish system of data reporting format to hold global sales team accountable for both productivity and financial goals
Establish data for Board of Directors reporting for leadership
Create and set-up new department for handling of all equipment orders to all sales team to have more selling time
Creation of equipment express program to quicken the time from order to delivery for all key customer purchased equipment
Expansion and optimization of the customer facing service team
Refine processes for reporting and accountability of service team members
Director of Global Training
Performance Health
01.2017 - 01.2021
Create a global training program including onboarding, product training and supplier training and how to win against key competitors
Establish Ken Blanchard Situational Leadership training for all company leadership
Director of Inside Sales
Performance Health (formerly Patterson Medical)
01.2015 - 01.2017
Set up and establish 40 person inside phone sales department to call on customers
Increased revenue from $19 million to $26 million in two years for key customers
Senior Manager of Strategic Channel Development
Patterson Medical
01.2013 - 01.2015
Improve and establish relationship between sales and marketing teams
Design and implement online product learning platform for customers
Manage national sales and training meeting
New CRM creation and implementation
Branch Manager, Detroit
Patterson Medical
01.2010 - 01.2013
Awarded 2013 Top Performing Branch for finishing 121% to plan
Opened and established green field medical branch.
Had first qualifying sales consultant for sales incentive award from Michigan in fiscal 2012
Two qualifying sales consultants for sales incentive award in fiscal 2013
Finished 92% above yearly 12 month goal of $72,000 for service in first year of branch with only 10 months of operation
Develop and maintain sales plan for the branch.
Develop and implement branch marketing plan.
Managing the implementation of sales strategies and tactics.
Hired and promoted repair and service department.
Manage key accounts.
Recruiting, hiring, and training sales employees.
Developing and motivating branch employee performance.
Communicate and reinforce the corporate vision at the branch level.
Medical Sales Representative
Patterson Medical (Theraquip prior to acquisition)
01.2005 - 01.2010
Sales of medical equipment and supplies to key decision makers in long term care, private rehabilitation, hospital and dealer settings.
AWARDED: 2005 Top Gun award for outstanding performance by a Vitalstim sales person
AWARDED: 2006 Top Gun award for outstanding performance by a Vitalstim sales person
AWARDED: Sales incentive award for Gross Margin % Growth 2010
Athletic Trainer
Duke University Athletics
Durham, NC
01.1992 - 01.2005
Company Overview: Durham, NC
13 years rehabilitation and therapy experience
10 years responsible for inventory, budgeting and ordering of yearly supplies
8 years hiring, scheduling, and management of training room personnel (including physicians, fellows, residents, trainers, student trainers)
Authored Policy and Procedure Manual for Duke Athletic Department Division of Athletic Training Services
Education of personnel
Education of patients in injury prevention and rehabilitation
Head Trainer Women’s Basketball, Men’s Soccer
CPR and First Aid Trainer for Duke Athletic Department
3 years as Travel Coordinator Duke Women’s Basketball (including handling all monies, meals, plane and bus reservations, charters, along with arranging for hotel space)
Design of new training room facility
Durham, NC
Timeline
Senior Director of Global Training
Performance Health
01.2024 - Current
Head of Global Sales Operations, Equipment and Service
Performance Health
01.2021 - 01.2024
Director of Global Training
Performance Health
01.2017 - 01.2021
Director of Inside Sales
Performance Health (formerly Patterson Medical)
01.2015 - 01.2017
Senior Manager of Strategic Channel Development
Patterson Medical
01.2013 - 01.2015
Branch Manager, Detroit
Patterson Medical
01.2010 - 01.2013
Medical Sales Representative
Patterson Medical (Theraquip prior to acquisition)