Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Caraballo

Bronx,NY

Summary

Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

4
4
years of professional experience

Work History

Dispatcher

SYSCO Food Services
Jersey City, NJ
02.2022 - Current
  • Completes Absentee and Tardy Forms.
  • Timely dispatches drivers each morning, assuring that each driver has correct invoices and all drivers depart terminal promptly.
  • Makes necessary data input into E-Time and Achievement Based Compensation (ABC) pay systems.
  • Provides driver and customer support via incoming phone calls to transportation department.
  • Maintains Tripmaster records, driver daily record of status records (Department of Transportation (DOT) Logs), and driver manifest records.
  • Designates vehicles according to factors, such as length and purpose of trip, freight, passenger requirements, preference of user, or other factors.
  • May makes route adjustments or accommodations for deliveries, based on time of departure, destination, and expected time of return.
  • Direct activities of drivers, using two-way radio or other communication and investigate overdue vehicles.
  • Possibly confer with customers to expedite or locate missing, misrouted, or delayed routes, or damaged merchandise.
  • Retain record of mileage, fuel used, repairs made, and other expenses. May also coordinate issue of equipment to drivers, such as hand trucks, dollies, and blankets.

TRANSPORTATION REGIONAL TEAM LEAD

BALDOR SPECIALTY, FOODS
Bronx, NY
10.2018 - 02.2022
  • Responsible for monitoring 250+ routes daily
  • Aided drivers with delivery issues, accident reports and truck issues (service calls)
  • Weekly and monthly mileage reporting pertaining to leasing companies
  • Ensured drivers are compliant with DOT regulations
  • Investigated missing COD payments
  • Conducted research, gathered information from multiple sources and presented results
  • Identified issues, analyzed information and provided solutions to problems
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Improved operations through consistent hard work and dedication
  • Delivered services to customer locations within specific timeframes
  • Proved successful working within tight deadlines and fast-paced atmosphere

PRODUCE ASSOCIATE, BRS FINANCIAL DISTRICT, BALDOR SPECIALTY FOODS
Manhattan, NY
04.2018 - 09.2018
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products
  • Completed regular cycle counts and inventory audits
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
  • Maintained organized working environment and closely monitored for wet floors or other hazards
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy
  • Stocked fruits and vegetables and removed old or poor-quality products
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
  • Checked product shelves to review for proper price labels and handled price changes when requested by management

Education

Bachelor of Science - Criminal Justice, Psychology

Mercy College
02.2021

Skills

  • ERP software
  • ZenDesk software
  • Account management
  • Microsoft Office
  • Complaint resolution
  • Analytics and data entry
  • Google Workspace
  • Warehouse Management Systems (WMS)
  • Problem Assessment
  • Work Crew Dispatch
  • Equipment Needs Assessment
  • Dispatch Recordkeeping

Timeline

Dispatcher

SYSCO Food Services
02.2022 - Current

TRANSPORTATION REGIONAL TEAM LEAD

BALDOR SPECIALTY, FOODS
10.2018 - 02.2022

PRODUCE ASSOCIATE, BRS FINANCIAL DISTRICT, BALDOR SPECIALTY FOODS
04.2018 - 09.2018

Bachelor of Science - Criminal Justice, Psychology

Mercy College

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