Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Carlon

New Port Richey

Summary

Experienced professional with solid background in providing expert guidance and solutions. Known for reliability and adaptability in dynamic environments. Exceptional at fostering teamwork and driving successful outcomes.

Overview

16
16
years of professional experience

Work History

Court Research Analyst

Universal Background Screening
03.2023 - Current

Contacted the courts, Police Departments, Probation, and Federal District Court to confirm any details on the applicants criminal history. Compiled the results into a digestible report for the employer.

SME (Subject Matter Expert) /Lead CSR

OurFlorida Emergency Rental Assistance
03.2022 - 03.2023

Assisted Rental assistance applicants over the phone With determining their eligibility and resolving any issues with their current application. After 6 months i transferred to an SME role assisting other CSR's.

Cook Shift Leader

Wolf Den Diner
03.2017 - 03.2022
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.

Swing Shift Manager

7/11 Convenience Store
03.2009 - 03.2017
  • Promoted a positive work culture, resulting in improved team morale and job satisfaction.
  • Increased revenue through the implementation of effective sales tactics and promotional activities.
  • Addressed customer concerns promptly, leading to increased customer satisfaction rates.
  • Improved employee productivity by implementing efficient scheduling and task allocation strategies.
  • Resolved conflicts among team members diplomatically, fostering a harmonious working environment.
  • Ensured smooth shift transitions by maintaining thorough communication between teams and management.

Education

COMPTIA A+, Security+, Network+ Certified - Computer Hardware, Network, Security Maintenence.

Aparicio/Levy
10119 E Ellicott St, Tampa, FL 33610
04-2010

Bowers/Whitley
13609 N 22nd St, Tampa, FL 33613
08-2008

Skills

  • Strong analytical skills
  • Microsoft Excel
  • Project management
  • Data analytics
  • Patience and empathy
  • Customer service
  • Work ethic and integrity
  • Reliability and punctuality
  • Written and verbal communication
  • Professionalism and courtesy
  • Conflict resolution
  • Staff training

Timeline

Court Research Analyst

Universal Background Screening
03.2023 - Current

SME (Subject Matter Expert) /Lead CSR

OurFlorida Emergency Rental Assistance
03.2022 - 03.2023

Cook Shift Leader

Wolf Den Diner
03.2017 - 03.2022

Swing Shift Manager

7/11 Convenience Store
03.2009 - 03.2017

COMPTIA A+, Security+, Network+ Certified - Computer Hardware, Network, Security Maintenence.

Aparicio/Levy

Bowers/Whitley