RICCARDO DE CLEVA
Astoria,NY
Summary
Experienced and dedicated professional with a strong background in serving and managing restaurants. Possessing extensive knowledge of hospitality operations, exceptional customer service skills, and a proven ability to lead teams to success. Seeking a challenging role where I can utilize my expertise to contribute to the growth and success of a dynamic restaurant establishment.
Overview
11
11
years of professional experience
Work History
Guest Experience Manager
Amadria Park Hotel Milenij
04.2022 - 12.2023
General Manager
Carpe Diem Bar Hvar
01.2020 - 03.2022
General Manager
MOSH Fun Kitchen
12.2017 - 09.2019
Bar Manager
NIKKI BEACH
02.2017 - 09.2017
Assistant Bar Manager
ZUMA
01.2015 - 05.2016
Lounge Manager
Shade Hotel Luxury Boutique Hotels
11.2012 - 01.2015
Education
Bachelor of Business Administration -
New York University, Stern School of Business
New York, NYSkills
- Managed front-of-house operations, including overseeing staff schedules, training new employees, and ensuring adherence to company policies and procedures
- Provided exceptional customer service by promptly addressing customer inquiries and resolving any issues to ensure a positive dining experience
- Implemented effective communication strategies between kitchen and front-of-house staff to streamline service and improve overall efficiency
- Conducted inventory management and maintained optimal stock levels of supplies and ingredients, minimizing waste and reducing costs
- Collaborated with the kitchen team to develop and update menus, ensuring offerings remained appealing and profitable
- Managed reservations and seating arrangements to optimize table turnover and maximize restaurant capacity
- Delivered high-quality service to patrons by taking orders, serving food and beverages, and ensuring customer satisfaction throughout their dining experience
- Managed cash transactions and accurately processed payments, maintaining accountability and accuracy in financial transactions
- Maintained cleanliness and organization of dining areas, including setting and clearing tables, and performing routine cleaning tasks
- Extensive knowledge of food and beverage service techniques, including wine pairing and menu recommendations
- Proficient in POS systems and restaurant management software for order processing, inventory management, and financial reporting
- Highly organized with the ability to multitask and prioritize tasks in a fast-paced environment
- Exceptional attention to detail and a commitment to maintaining high standards of cleanliness, presentation, and customer satisfaction
- Recruited, trained and scheduled 20-30 employees including job reviews and appraisals
- Ensured employees adhered to policies, procedures and regulations of the establishment and New York state while providing guidance when necessary
- Extensive knowledge of liquors, beers and wines
References
Available upon request
Timeline
Guest Experience Manager
Amadria Park Hotel Milenij
04.2022 - 12.2023
General Manager
Carpe Diem Bar Hvar
01.2020 - 03.2022
General Manager
MOSH Fun Kitchen
12.2017 - 09.2019
Bar Manager
NIKKI BEACH
02.2017 - 09.2017
Assistant Bar Manager
ZUMA
01.2015 - 05.2016
Lounge Manager
Shade Hotel Luxury Boutique Hotels
11.2012 - 01.2015
Bachelor of Business Administration -
New York University, Stern School of Business
Similar Profiles
PRIYANKA PATILPRIYANKA PATIL
Housekeeping Room Attendant at Park Hotel (2018), Hilton Hotel (2018), QT HotelHousekeeping Room Attendant at Park Hotel (2018), Hilton Hotel (2018), QT Hotel
Muthu SelvamMuthu Selvam
NA at Mosaic Hotel, The Park Hotel, Poppy's HotelNA at Mosaic Hotel, The Park Hotel, Poppy's Hotel
Navneet KaurNavneet Kaur
Office Assistant at Tetra Hotel/ AC Hotel Moffett ParkOffice Assistant at Tetra Hotel/ AC Hotel Moffett Park
Nikola HamiltonNikola Hamilton
Audio Engineer at FreelanceAudio Engineer at Freelance
Corenee sealeCorenee seale
Driver at AmazonDriver at Amazon