Joseph Carroll

Run a Service department of 18 Techs, 4 Service Advisors, 1 Foreman, and 1 Facility Maintenance Coordinator. Daily reporting of business KPI's, OT, and attendance approvals for all of the service staff. Report out to senior leadership on KPI's and P&L misses / gains on a daily basis. Annual Reviews for the entire staff as well as PIP improvement plans when needed. Work with the Sales and Parts department on any areas of concern and to keep an open line of communication within the dealership. Back Order Production meetings held daily to ensure the parts department is aware of any parts issue's on every RO. Handle customer complaints through Medallia and Google, as well as any in person complaints

that my staff could not rectify.

• Increased profitability from 21K loss in 2021 to 1.1M profitability in 2022.
• Increased our Google review rating from 3.4 to 4.1 during my tenure.
• Instilled customer first atmosphere within the dealership.
• Met with customers to discuss service needs and offer available solutions.
• Monitored service staff performance and provided feedback for improvement.

• Monitored daily progress and work quality to provide guidance and direction to mechanics.
• Monitored safety compliance to maintain strict standards and protect team members from harm.
• Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

• Set aggressive targets for employees to drive company success and strengthen motivation.
• Defined clear targets and objectives and communicated to other team members.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Established team priorities, maintained schedules and monitored performance.

• Communicated with customers regarding preventative maintenance scheduling, vehicle issues and potential repairs. Reviewed work for a staff of 10 Fleet Technicians to ensure quality and accuracy. Managed day-to-day operations for five shops from MD to NC, ordered parts, maintained inventory, worked closely with vendors to ensure best pricing. Software Knowledge: Proficient knowledge and experience with TMW & TMT, Microsoft Windows 2000/XP and all Microsoft Office products. To include: Excel, Word, Outlook, PowerPoint, Project, Access and SAP

• Communicated with customers regarding preventative maintenance scheduling, vehicle issues and potential repairs. Reviewed work for a staff of 10 Fleet Technicians to ensure quality and accuracy. Managed day-to-day operation for five shops from MD to NC, ordered parts, maintained inventory, worked closely with vendors to ensure best pricing. Managed a team of 10 fleet technicians, $1.6m annual budget, reduced and controlled expenses by expanding in house repairs to include large refurbishment projects, reduced stocked parts inventory in all areas by 60% to minimize shop overhead. Served as mentor/trainer to junior fleet supervisors, provide assistance with many corporate projects. Project Lead for the following: 5S implementation, fleet technology, Telematics / Telogis, Standard Repair Time committee, CSA committee,Software Knowledge: Proficient knowledge and experience with Maximo Fleet, and Microsoft Windows2000/XP and all Microsoft Office products. To include: Excel, Word, Outlook, PowerPoint,Project, Access and SAP.

Maintain and repair International's Barco rental fleet of heavy trucks. Areas to include are the following:

• Brakes
• Steering
• Suspension
• Engine
• Transmissions
• All repairs completed on the road or on the customer's yard. Responsible for bringing rental units back to the dealership that couldn't be repaired off-site.
• Maintained all PM related paperwork, completed DOT inspections as needed, and communicated with all rental customers to provide them with the necessary repair options to reduce their down time.

• Communicated with customers regarding preventative maintenance scheduling, vehicle issues and potential repairs. Reviewed work of 2 Fleet Technicians to ensure quality and accuracy. Managed day to day operation for a 2-shift shop, ordered parts, maintained inventory, and worked closely with vendors to ensure best pricing.
• Diagnosed mechanical problems for repair or replacement.
• Conducted full operational compliance inspections before releasing vehicles for use.
• Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.