Joseph Cash
Erie,PA
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
48
48
years of professional experience
Work History
Instructor
Inter-Industry Conference On Auto Collision Repai
Hoffman Estates , IL
09.2020 - 06.2023
- Evaluated performance of students and made provisions to meet learning needs.
- Monitored student behavior in order to maintain an effective teaching environment.
- Maintained accurate records of student attendance, assessments and progress reports.
- Performed assessments focused on long and short-term student needs to develop individualized education program.
- Collaborated with other educators to develop innovative approaches to instruction.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Maintained accurate records of attendance, grades and assessments for all students in the course.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Upheld cleaning protocols to maintain safe environment.
- Participated in workshops, trainings and conferences to improve educational skills.
- Integrated technology into classroom instruction to enhance learning outcomes.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Coordinated and facilitated training, encouraging group participation and ownership.
- Assessed student progress through quizzes, tests, and projects.
- Assessed student progress through tests and quizzes in order to evaluate understanding of course material.
- Used electronic equipment and materials to develop and orientate technical skills.
- Maintained accurate records to comply with federal, state and local standards.
- Integrated technology into curriculum design using online resources like virtual labs or simulations.
- Evaluated effectiveness of instructional materials including textbooks, software programs or handouts.
- Encouraged students' critical thinking skills by facilitating classroom discussions.
- Developed curriculum to support distance education and hybrid courses.
- Kept up-to-date with advancements in subject area knowledge by attending conferences or workshops.
- Remained calm and patient in student interactions to support individual growth and development.
- Kept classroom neat and orderly to reduce safety impediments.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Utilized multimedia technologies such as audio-visual equipment, computers or video projectors when teaching classes.
- Recorded daily attendance to maintain accurate and complete records.
- Incorporated current events into lessons in order to engage student interest in real world applications.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Operated a variety of machinery and tools safely and efficiently.
Senior Education Consultant/instructor
Erie Insurance Group
Erie, PA
02.2002 - 08.2018
Material Damage Appraiser
Erie Insurance Group
Erie, PA
05.1992 - 02.2002
- Attended continuing education seminars related to changes in state laws governing auto insurance policies covering material damages resulting from vehicular accidents or incidents.
- Reviewed photos, diagrams, and other evidence provided by claimants in support of their claims.
- Completed insurance forms to indicate repair cost estimates and recommendations.
- Advised insurance companies on appropriate levels of compensation for insureds' losses due to vehicular accidents or incidents.
- Identified and assessed the extent of material damage to vehicles.
- Interpreted policy language related to coverage limits for property damage caused by an accident or incident.
- Determined repair costs, estimated replacement values, and calculated depreciation on damaged vehicles.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Visited policyholders to investigate vehicle damage occurring during wide-spread catastrophes and natural disasters.
- Assessed the quality of repair work performed by vendors or contractors.
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
- Reviewed repair estimates generated by auto body shops for accuracy and completeness.
- Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
- Determined salvage value for total-loss vehicles.
- Compiled detailed reports summarizing findings from material damage appraisals performed.
- Researched labor rates used for repairs based on geographic area and type of shop performing the repairs.
- Evaluated customers' complaints about material damage issues with their vehicles.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Reconciled discrepancies between repair estimates submitted by auto body shops and insurers' cost containment guidelines.
- Negotiated settlements with claimants when necessary to resolve disputes over damages.
- Maintained a database tracking all material damage appraisals conducted.
- Provided expert testimony in court proceedings concerning material damage appraisals.
- Personally investigated property damage claims to determine extent of damage.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Operated a variety of machinery and tools safely and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Mechanical Service Advisor
Hallman Chevrolet
Erie, PA
05.1986 - 05.1992
- Contacted customers about potential service upgrades, new services and account changes.
- Mentored junior team members and managed employee relationships.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Prepared invoices for services rendered and collected payments from customers.
- Oversaw warranty counseling process to manage expense controls.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Resolved customer complaints in an efficient and courteous manner.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Promptly responded to customer inquiries via phone, email or in person.
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Updated system with order specifics and customer details, preferences, and billing information.
- Developed strong relationships with customers by providing exceptional customer service.
- Maintained records of customer interactions and transactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Upsold additional products or services when appropriate.
- Ensured that all customer inquiries were handled promptly and accurately.
- Promoted available products and services to customers during service, account management and order calls.
- Provided top quality control and eliminated downtime to maximize revenue.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Participated in ongoing training activities related to automotive technology advancements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Completed routine maintenance and repair.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Updated and maintained databases with current information.
Body Shop Technician
Hallman Chevrolet
Erie, PA
06.1976 - 06.1986
- Inspected automotive repairs to match paint and maintain body appearance.
- Used PDR (Paintless Dent Removal) techniques for minor dents and dings.
- Matched and mixed paint to ensure perfect color matching.
- Filled small dents and lesser cosmetic issues with plastic or solder to create smooth surfaces for painting.
- Welded broken parts and filled in dents to create smooth vehicle bodies.
- Ordered tools and paint materials from suppliers to prevent item shortages.
- Assisted with windshield, window and light replacements.
- Installed insulation material in order to reduce noise levels inside the car.
- Assisted in maintaining shop equipment such as air compressors, welders and hand tools.
- Followed safety procedures and used protective gear.
- Helped grind, paint, buff and polish auto body parts to bring cars back in line with manufacturer's quality standards.
- Prepared and applied body fillers to repair minor damages.
- Applied primer and paint to vehicles following repair.
- Kept abreast of industry developments through continuing education courses offered by automotive manufacturers.
- Assessed vehicle damage and developed comprehensive repair plans.
- Applied expertise and knowledge of tools to remove defects and return pieces to factory specifications.
- Removed old paint from the vehicle's surface using chemical strippers or power tools such as grinders and sanders.
- Installed and aligned vehicle body parts and panels.
- Replaced damaged glass components on vehicles.
- Removed dents with hammers, suction and skilled use of dolly blocks.
- Covered bumpers, windows and trim with masking tape to prevent overspray or damage to adjacent areas.
- Reattached panels and welded connections to return vehicles to proper shapes.
- Installed new sheet metal panels to replace damaged areas.
- Distributed vehicle parts to technicians for replacement on in-shop vehicles.
- Managed inventory of body shop supplies and tools.
- Ensured smoothness of vehicle surfaces through sanding and buffing.
- Applied primer and paint to the vehicle's surface using a spray gun.
- Disassembled sections of cars with damaged panels and removed old paint.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Replaced damaged car fenders, grills and panels.
- Performed dent removal using appropriate tools and techniques.
- Identified parts that need to be replaced or repaired due to damage or wear.
- Welded replacement parts into place on the body frame when necessary.
- Inspected vehicles after repairs were completed for accuracy of workmanship.
- Adjusted gaps between body panels for proper fitment before welding them together with an arc welder.
- Used metal-cutting guns, air grinders and wrenches to remove damaged vehicle sections.
- Replaced or repaired parts to complete daily work orders on vehicles.
- Coordinated with insurance companies for repair approvals.
- Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
- Disassembled vehicles before beginning repairs by removing all accessories like grills, mirrors and lights.
- Conducted quality inspections on completed repairs.
- Aligned doors, hoods, trunks, bumpers, fenders, headlights and taillights according to manufacturer specifications.
- Kept up-to-date with industry standards and new repair techniques.
- Operated hot-air welding guns and immersive hot water baths to soften plastic panels for installation.
- Repaired or replaced interior components such as door handles, locks, armrests, and trim pieces.
- Performed complete body repair and painting of vehicles, including minor dents, scratches, rust spots, and other blemishes.
- Attended advanced training classes to learn new skills and earn certifications for auto body work.
- Sanded, refinished and painted car bodies to improve appearance and overall value.
- Replaced broken glass in windows and windshields.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Repair Technician
Roth Cadillac
Erie, PA
03.1975 - 05.1976
- Same as Hallman Chevrolet
Education
Associate In Claims
Insurance Education
Erie, PA06-2009
Recognizing Claims Fraud
Insurance Claims Fraud
Self Study01-2003
Automobile Estimate Writing
Vale National
Harrisburg, PA01-2000
High School Diploma -
McDowell High School
Erie, PA06-1970
Auto Body Repair
Erie County Technical School
Erie, PA06-1970
Autobody Repair / over 50 classes completed
ICAR
Self-StudySkills
- Apply adult learning skills
- Student records management
- Classroom management
- Strong communication skills
- Lesson planning
- Attendance monitoring
- Curriculum development
- Recordkeeping
- Online teaching experience
- Differentiated instruction techniques
- Curriculum development expertise
- Instructional techniques
- Adult learning
- Curriculum delivery
- Student counseling
- Informative lectures
- Student engagement
- Student advocacy
- Class instruction
- Student rapport
- Engaging presentation style
- Project-based learning implementation
- Academic instruction
- Effective lesson planning
- Student evaluation
- Curriculum planning and implementation
- Curriculum design
- Assignment grading
- Cultural sensitivity
- Testing and grading
- Interpersonal relationship building
- Interactive teaching and learning
- Public speaking
- Quizzes, tests, and exams
- Detailed instruction
- Expertise in subject matter
- Online teaching
- Teamwork
- Peer mediation
- Emotional intelligence
- Creative problem solving
Affiliations
- 12 Years as a cub and boy scout Leader. Worked well with young adults
- 5 years as jr high and senior high sunday school teacher
- 3 years as summit township zoning review board
Timeline
Instructor
Inter-Industry Conference On Auto Collision Repai
09.2020 - 06.2023
Senior Education Consultant/instructor
Erie Insurance Group
02.2002 - 08.2018
Material Damage Appraiser
Erie Insurance Group
05.1992 - 02.2002
Mechanical Service Advisor
Hallman Chevrolet
05.1986 - 05.1992
Body Shop Technician
Hallman Chevrolet
06.1976 - 06.1986
Repair Technician
Roth Cadillac
03.1975 - 05.1976
Associate In Claims
Insurance Education
Recognizing Claims Fraud
Insurance Claims Fraud
Automobile Estimate Writing
Vale National
High School Diploma -
McDowell High School
Auto Body Repair
Erie County Technical School
Autobody Repair / over 50 classes completed
ICAR
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