Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Joseph Castello

West Chester,PA

Summary

Detail-oriented Car Detailer offers proven customer service and time management abilities. Knowledgeable about washing and waxing techniques and thorough in completing cleaning work. Thrives under pressure and consistently satisfies customers.

Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Attentive Beach Attendant supervising and monitoring beach operations to promote equipment rentals. Successfully building positive rapport with customers, maintaining professional appearance and upholding strong public image. Dedicated to enforcing safety measures and promoting inviting environment.

Engaging Tour Guide known for exceptional productivity and efficient task completion. Possess specialized skills in cultural interpretation, route planning, and audience engagement. Excel in communication, adaptability, and problem-solving to enhance visitor experiences and foster memorable tours.

Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Car Detailer

Fred Beans Ford of WestChester
West Chester, Pennsylvania
12.2023 - 03.2024
  • Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
  • Maintained detailed records of all services performed on each vehicle.
  • Checked for any damage to the vehicle's interior or exterior before beginning detailing work.
  • Washed exterior surfaces to remove dirt and debris from the body of the vehicle.
  • Applied waxes to protect paint finish from weather conditions and oxidation.
  • Vacuumed carpets and upholstery to remove dust and dirt particles.
  • Dried vehicles with microfiber towels after washing them.
  • Removed tar spots, tree sap and bird droppings from exterior surfaces using special cleaning solutions.
  • Shampooed carpets, floor mats and upholstery to clean stains and spills.
  • Cleans engine compartment by removing grease buildup with degreaser solution.
  • Performed minor touch-up painting on scratched areas of car bodies when necessary.
  • Inspected tires for wear patterns or punctures; replaced worn tires as needed.
  • Cleaned windows inside and out using glass cleaner solution.
  • Sanitized interiors by spraying antibacterial agent onto hard surfaces such as door handles, steering wheel covers, gear shifts.
  • Provided customers with information about their vehicle's condition prior to detailing work being completed.
  • Vacuumed vehicle interiors to remove loose dirt and debris.
  • Washed wide range of vehicles each day.
  • Inspected vehicle to verify pristine appearance for customer.
  • Checked vehicles prior to service and immediately afterward to identify damages.
  • Removed minor flaws in refinish using sanding and buffing.
  • Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
  • Maintained a clean and organized work environment to ensure efficient operations.
  • Adhered to safety protocols and guidelines to prevent damage to vehicles and personal injury.
  • Inspected vehicles thoroughly before and after detailing to ensure quality of work.
  • Executed engine detailing to remove grime and improve appearance.
  • Cleaned and conditioned leather, vinyl, and other interior materials.
  • Applied waxes, sealants, and protective coatings to preserve paint and interior surfaces.
  • Provided customer service, explaining detailing processes and addressing concerns.
  • Kept detailed records of services performed on each vehicle for billing and tracking purposes.
  • Detailed wheels, tires, and undercarriage to remove dirt and brake dust.
  • Performed clay bar treatments to remove impurities from vehicle exteriors.
  • Employed high-pressure wash systems for pre-cleaning and final rinse-off.
  • Cleaned and polished vehicle windows.
  • Applied waxes or masking materials to vehicles to preserve, protect or restore color or condition.
  • Drove vehicles to or from workshops or customer workplaces or homes.
  • Maintained inventories of cleaning supplies.
  • Swept, shoveled or vacuumed debris or salvageable scrap into containers and removed from work areas.
  • Rinsed objects and placed on drying racks or used cloths, squeegees or air compressors to dry surfaces.
  • Mixed cleaning solutions, abrasive compositions, or other compounds according to formulas.
  • Transported materials, equipment or supplies to or from work areas.

Cashier

Shoprite
West Chester, Pennsylvania
01.2023 - 01.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.

  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed sales transactions to prevent long customer wait times.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Used suggestive selling techniques to promote add-on sales.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Answered phone calls to assist customers with questions and orders.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Answered customers' questions and provided information on store procedures or policies.

Cashier

Dunkin Donuts
West Chester , Pennsylvania
09.2022 - 12.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Answered customer questions and provided store information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Counted and balanced cashier drawers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Offered customers carry-out service at completion of transaction.
  • Checked personal identifications during alcohol and tobacco sales.
  • Adhered to social distancing protocols and wore mask or face shield.

Tour Guide

Revolution Rail Co.
Cape May , New Jersey
06.2020 - 08.2023
  • Provided detailed information to tourists about local attractions and points of interest.
  • Organized and conducted daily tours for groups of up to 30 people.
  • Maintained a positive attitude and enthusiasm when interacting with guests.
  • Assisted in the preparation of tour materials including informational handouts, maps, brochures and other documents.
  • Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
  • Managed bookings, reservations and payments for tours.
  • Conducted research on new destinations or attractions to add to the existing itinerary.
  • Followed safety protocols at all times while guiding guests through the tour areas.
  • Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
  • Monitored visitor numbers during each tour session to ensure compliance with COVID-19 regulations.
  • Adhered to company policies and procedures when dealing with guest complaints or inquiries.
  • Developed relationships with vendors such as hotels, restaurants and transportation providers in order to secure discounts for customers.
  • Created customized tour packages according to customer preferences.
  • Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
  • Inspected vehicles before each trip departure in order to ensure they were safe for use during the tour.
  • Updated website content regularly with accurate information regarding upcoming tours.
  • Displayed strong public speaking and communication skills to facilitate high quality guest tours.
  • Developed guest relationships to achieve high level of satisfaction.
  • Educated and shared natural, geological and cultural history through story-telling.
  • Led guided tours and informational talks for large groups to showcase attractions and highlights.
  • Monitored visitors' activities to verify compliance with establishment, tour regulations and safety practices.
  • Described tour points of interest to group members, responding to questions and inquiries.
  • Planned itineraries in accordance with weather forecasts and length of each tour.
  • Developed well-versed tour guides by mentoring and training peers.
  • Greeted and registered visitors, issuing required identification badges or safety devices.
  • Gathered and maintained requisite equipment for each tour.
  • Coordinated with site management and staff to ensure smooth operation of tours and visitor access.
  • Managed tour scheduling, including private and group tours, to optimize guest satisfaction and operational efficiency.
  • Ensured all tour content was culturally sensitive and appropriate for a global audience.
  • Collected and analyzed feedback from guests to continually improve tour quality and guest experience.
  • Implemented interactive elements into tours to enhance visitor participation and enjoyment.
  • Utilized storytelling techniques to enhance visitor engagement and learning.
  • Conducted engaging and informative tours for groups of varying sizes, ensuring a memorable experience.
  • Performed regular research to keep information provided on tours accurate and up-to-date.
  • Ensured compliance with all health and safety guidelines during tours to protect guests and staff.
  • Monitored and maintained the condition of tour equipment and materials, requesting replacements or repairs as necessary.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Described tour points of interest to group members, responding to general inquiries and questions.
  • Escorted individuals and groups on cruises, sightseeing tours and through points of interest.
  • Entertained visitors and tourists with various props and signs to maximize engagement.
  • Collected fees and tickets from group members.
  • Acquired tickets and fees from individuals and larger groups prior to start of tour.

Salesmen

Cutco Cutlery
Exton, Pennsylvania
05.2022 - 07.2023
  • Greeted customers and provided information about products and services.
  • Developed relationships with key accounts to increase sales volume.
  • Demonstrated product features, benefits and use to potential buyers.
  • Maintained a current knowledge of market trends and competitive activities in the sales area.
  • Conducted regular sales meetings to review performance and develop strategies for achieving goals.
  • Researched customer needs and preferences through surveys, interviews, focus groups and other methods.
  • Generated leads from cold-calling prospective clients.
  • Solicited orders from existing customers through phone calls and emails.
  • Participated in trade shows, conventions, conferences and other events to promote products or services.
  • Analyzed customer feedback data to identify areas of improvement in terms of customer service or product offerings.
  • Identified opportunities for process improvements within the organization's sales operations.
  • Ensured accurate recording of all customer transactions into the company database.
  • Maintained an updated list of prospects for future marketing campaigns.
  • Collaborated with marketing team members on joint initiatives aimed at increasing brand visibility among target audiences.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
  • Addressed customer questions and concerns regarding products and services.
  • Developed key customer relationships to increase sales.
  • Negotiated deals and handled complaints or objections.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Greeted and assisted customers to foster positive experiences.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Replenished and arranged items to maintain appearance.
  • Recruited, hired and trained new hires to optimize profitability.

Beach Attendant

Cape May Beach Patrol
Cape May, New Jersey
06.2019 - 08.2022
  • Greeted beach visitors and answered questions about the beach and surrounding area.
  • Provided towels, chairs, umbrellas, and other items to beachgoers upon request.
  • Maintained a safe environment by monitoring activities on the beach.
  • Conducted periodic patrols of the beach to ensure that all safety regulations were being followed.
  • Collected entrance fees from beach visitors in accordance with established policies.
  • Ensured that all trash was disposed of properly in designated areas around the beach.
  • Reported any hazardous conditions or incidents to management immediately.
  • Helped coordinate special events on the beach such as weddings or festivals.
  • Performed first aid duties when necessary for injured or ill beachgoers.
  • Placed warning signs near dangerous areas or during inclement weather conditions.
  • Provided customer service support to address patron complaints or requests promptly.
  • Performed maintenance tasks such as cleaning sand off walkways or raking beaches.
  • Assisted members by setting up beach chairs and umbrellas on beach.
  • Collected and stored umbrella and beach equipment at end of day.
  • Gathered trash and garbage off beach to dispose of in proper containers.
  • Patrolled beach to monitor guest activities and enforce rules and regulations.
  • Supported lifeguards in emergency situations by calling for backup staff, law enforcement and paramedics.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Sold tickets and collected additional fees from customers for special services.

Education

High School Diploma -

Bishop Shanahan High School
Downingtown, PA
07-2023

Some College (No Degree) -

West Chester University of Pennsylvania
West Chester, PA

Skills

  • Work Planning
  • Customer Service
  • Engine Cleaning
  • Safe cleaning with chemicals
  • Vehicle Inspection
  • Power Equipment Operation
  • Carpet vacuuming
  • Interior vacuuming
  • Vehicle transport
  • Chemical Handling
  • Sales Techniques
  • Detailing equipment
  • Stain Removal
  • Safety Inspections
  • Exterior washes
  • Showroom Maintenance
  • Relationship Building
  • Buffing and waxing
  • Strategic Planning
  • Hand tools
  • Interior and exterior cleaning
  • Tourism Development
  • Transportation and travel
  • Handling payments
  • Special needs clients
  • Script Creation
  • Tourism Management
  • Historical Research
  • Conflict Mediation
  • Public Speaking
  • Social Media
  • Business expertise
  • Group management
  • Licensed driver in [State]
  • Cash Handling
  • Strong leadership
  • Basic accounting
  • Cultural Sensitivity
  • Event Planning
  • Presentation Skills
  • Answering client questions
  • Safety Procedures
  • Research
  • Payment Processing
  • Customer Assistance
  • POS Systems
  • ID Verification
  • Product Recommendations
  • Records Maintenance
  • Credit and cash transactions
  • Time management skills
  • Order Taking
  • Sales expertise
  • Retail Merchandising
  • Loss Prevention
  • Cash Management
  • Cash Drawer Balancing
  • POS system operations
  • Payment posting
  • Conflict Resolution
  • Customer service excellence
  • Ordering and stocking
  • Merchandise Restocking
  • Cleaning and sanitizing
  • Scanner operations
  • Currency counting
  • Money Handling
  • Inventory Control
  • Door-to-door sales
  • Client presentations
  • Sales and marketing strategies
  • Lead prospecting
  • Prospecting skills
  • Upselling and Cross Selling
  • Customer Relationship Building
  • Business Development
  • Prospecting abilities
  • Account development
  • Sales Presentations
  • Cold-calling
  • Sales strategy development
  • Closing Techniques
  • Account Servicing
  • Process Improvement
  • Sales Development
  • Client Service
  • Sales closing
  • Competitor research
  • Performance Improvement
  • Exceeds sales goals
  • Product Merchandising
  • Expense Reporting
  • Sales industry expertise
  • Sales industry knowledge
  • Complex Problem-Solving
  • Strategy Development
  • Contract Negotiations
  • Closing sales
  • Inside and outside sales
  • Post-sales support
  • Relationship selling
  • Food safety knowledge
  • Organization and Planning
  • Menu development
  • Food Service Safety Training
  • Personalized Instruction
  • Onboarding, Training, and Development
  • Team training and development
  • Family Member Training
  • Physical training
  • Training experience
  • Hand-to-hand combat training
  • Training Coordination
  • Training techniques
  • Personal Hygiene Assistance
  • Personal service
  • Mentoring and training
  • Training development
  • Training & Development
  • Physical Fitness
  • Guest Assistance
  • Relationship Management
  • Weather Monitoring
  • Local Area Knowledge
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Flexible Schedule
  • Crowd Security
  • Time Management
  • Safety Compliance
  • Bank Deposits
  • Equipment Repair
  • Policy compliance
  • Equipment Operation
  • Team building
  • Preventive Maintenance
  • Safety assurance
  • Team Collaboration
  • Problem-solving abilities
  • Written Communication
  • Interpersonal Skills
  • Safety Guidelines
  • Safety Monitoring
  • Problem-Solving
  • Customer service expertise
  • Professionalism
  • Self Motivation
  • Time management abilities
  • Interpersonal Communication
  • Adaptability
  • Task Prioritization
  • Decision-Making
  • Attention to Detail
  • Sales abilities
  • Multitasking
  • Active Listening

Affiliations

  • I had multiple offers from colleges to play soccer
  • I am huge into working out and want to be a personal trainer
  • I am sober at 19
  • I have tons of work experience
  • I am a good social worker
  • I am a good public speaker
  • I am a hard worker
  • I am determined
  • I have goals and ambitions in life

Accomplishments

  • I was given second honors in High School my sophomore year
  • I have been given multiple awards in soccer
  • I have been given awards in sobriety such as coins to celebrate recovery

Languages

Spanish
Limited

Timeline

Car Detailer

Fred Beans Ford of WestChester
12.2023 - 03.2024

Cashier

Shoprite
01.2023 - 01.2024

Cashier

Dunkin Donuts
09.2022 - 12.2023

Salesmen

Cutco Cutlery
05.2022 - 07.2023

Tour Guide

Revolution Rail Co.
06.2020 - 08.2023

Beach Attendant

Cape May Beach Patrol
06.2019 - 08.2022

High School Diploma -

Bishop Shanahan High School

Some College (No Degree) -

West Chester University of Pennsylvania

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Joseph Castello