Joseph Castillon
Roseville,CA
Summary
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Liaison considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness.
Overview
14
14
years of professional experience
Work History
Field Service Technician
SacPower
10.2018 - 08.2023
- Installation of new UPS equipment and explained operation and routine maintenance protocols to customers.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in batteries and UPS systems.
- Managed and strategized on-site and off-site installation, repair, maintenance and test tasks.
- Managed maintenance activities, supervised staff and inspected equipment.
- Forklift (Sideshifter) experience.
- Managed warehouse in UPS testing, battery builds (Series and Parallel) shipping and receiving.
- Knowledge of working on construction and government sites, following PPE protocols.
- Work closely with electricians to hardwire UPS systems.
- Configure UPS network management cards with customer supplied network information for remote monitoring.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Reviewed transportation and shipping papers to verify accuracy of inventory counts.
- Obtained authorizations from shippers and receivers to assess invoices.
- Drove truck long distance, distributing load weight evenly and utilizing space efficiently.
- Utilized pallet jacks and forklifts to assist with loading and unloading of products at warehouses.
Repair Technician
Teleplan Network Services
09.2011 - 10.2018
- Estimated costs to perform specific repair work.
- Collaborated with clients through final delivery of product or service.
- Maintained inventory of repair supplies.
- Supported junior technicians in laptop repair.
- Ensured timely response in picking and packing of reorders.
Test Lead
Teleplan Network Services
09.2011 - 10.2018
- Served as main liaison between customers, management and sales team.
- Assessed workloads to meet quarterly fluctuation needs.
- Coached team members on testing procedures, providing feedback and encouraging them to reach their highest potential.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Asked open-ended questions to assess customer needs.
- Provide technical training to co-workers and new staff.
Engineering Technician
Teleplan Network Services
09.2011 - 10.2018
- Collaborated with engineers at the new product introduction phase to develop and verify design changes.
- Initiated contact with vendors and built solid working relationships with them.
- Continually improved methods and procedures for processes, documenting and work flow techniques.
- Trained test technicians and operators on test hardware and software.
Operator III - Micro-filtration/Pretreatment
Lactalis American Group
09.2023 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Conducted preventative maintenance on equipment to reduce repair costs.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Trained in Microfiltration/Pretreatment/Intake.
Education
High School Diploma -
Woodcreek High School
Roseville, CA2007
Skills
- Ability to troubleshoot
- Customer service
- Process implementation
- Excellent communication skills
- New employee mentoring
- Team oversight
- Customer rapport
- Team leadership
Timeline
Operator III - Micro-filtration/Pretreatment
Lactalis American Group
09.2023 - Current
Field Service Technician
SacPower
10.2018 - 08.2023
Repair Technician
Teleplan Network Services
09.2011 - 10.2018
Test Lead
Teleplan Network Services
09.2011 - 10.2018
Engineering Technician
Teleplan Network Services
09.2011 - 10.2018
High School Diploma -
Woodcreek High School
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