Hi, I’m
Joseph Castro
Chico,CA
Summary
As a committed job seeker with a history of meeting company needs with consistent and organized practices. I plan to stay highly motivated and bring with me a strong work ethic, adaptability, and craving to learn and meet new challenges provided by my future employer and work environment. In addition, I bring exceptional interpersonal relationship development skills, the ability to work unsupervised, and aptitude to quickly mastering new skills I develop on the job to best enhance the organizational brand and my personal growth.
Overview
6
years of professional experience
Work History
Hyatt: Ventana Big Sur, An Alila ResortBig Sur, CA
Department of Leisure Head: Lead Concierge
05.2022 - 07.2022
Job overview
- Provided an outgoing and encouraging service to customers and responded to inquires in a timely manner
- Developed relationships with local businesses to provide services for hotel guests and the business itself.
- Trained and lead 2 employees who assisted in day to day operation at the concierge desk such as scheduling and telephone inquires
- Created unique information pamphlet's ,mass mailed via word, containing monthly activity schedules, up-coming events, and suggested exploration
- Improved upon an existing email related correspondence systems to provide ease of access and understanding in regards to schedule guest
- Provided assistance to room service department in cases of special room design request for celebrations like Graduations, Birthdays, and Anniversaries
- Assisted Sales Team with special events such as weddings or conferences for hotel clients.
Ross Dress for LessSalinas, CA
Store Protection Specialist
07.2019 - 07.2020
Job overview
- Provided training on loss prevention procedures to new employees.
- Monitored customer traffic to identify potential theft activities.
- Maintained detailed records of suspicious activities, thefts and other incidents.
- Developed strategies for reducing shrinkage levels within the store environment.
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
Salinas Rodeo GroundsSalinas, CA
Volunteering
02.2016 - 03.2017
Job overview
- Total Hours Committed: 100hrs
- Catering: Served over 50+ VIP in the kitchen and banquet set up
- Itinerary Direction/ Suggestions: Provided insights on local functions and special events to go to after main event
- Customer Service: Demonstrated knowledge relating to the events occurring day of and address each VIP with respect.
Education
California State University - ChicoChico, CA
Bachelor of Science from Business Administration
03.2025
University Overview
- 3.49 GPA
- AICPA Legacy Scholarship Recipient: This scholarship offers the recipient $5,000 for meeting the criteria of being an accounting major, a minority, and transferring from a 2 year to a 4 year institution with high academic standings (3.0 and above). Applicants were required to be full time level students , planning to obtain a CPA licensure and write a statement demonstrating a need for the scholarship.
Hartnell CollegeSalinas, Ca
Associate of Science from Computer Science And Business Administration
05.2023
University Overview
- 3.59 GPA
- Research: Financial Analysis: Financial Accounting Course Project: This project consisted of primary and secondary research relating to the topic of the Coca Cola business. The task, conducting an analysis of of the 10-K's of Coca Cola from the prior 4 years to identify trends, concerns and opportunities based on information provided within the income, cashflow, and other key statements. The end result, determine if investment in Coca Cola company was profitable. This projected was individually assigned. ]
Salinas High SchoolSalinas, CA
High School Diploma
08.2017
University Overview
- 3.50 GPA
- Engaged in Academic, Sports and Volunteering while maintaining a GPA above 3.0
- Was an active member of the Rotary Club Chapter in High School for one academic year
Skills
Soft Skills
- Teamwork
- Project management
- Active listening: Customer Focus and sensitivity awareness
- Problem Solving and Troubleshooting
Linkedin Profile
- https://www.linkedin.com/in/joseph-castro-05155b144/
Technical Skills
- Experience with Microsoft Databases: Excel, Word, Power Point at Intermediate Level
- Verbal Communication
- Scheduling and Data Entry
- Quality Assurance
- Managing Accounts in Quick Books (Proficient)
- Travel Coordination
Accomodations
College
- Graduated cum laude from Hartnell College
- Fall, 2023 - Honor Roll
- Spring, 2023 - Dean's List
- Spring, 2023 - Honor Roll
High School
- Aug. 2017- Honor Roll
- Aug. 2017- Honor Roll
- Most Improved Player Award Recipient: I played Lacrosse during its inaugural year, went from Junior Varsity to Varsity within mid year. Was bestowed this honor by my team mates and coaches during my junior year of High School.
- Most Dedicated Student in US History Studies Recipient: This award was given to me during an award ceremony conducted within my school in which a few teachers from different subjects within a year would award a few students with accommodation in the form of a plaque for demonstrating academic excellence and integrity.
Interest
- Reading (Non-fiction)
- Real Estate Investing
- Financial Education
- Esports/ Sports
- Music and Theater
- Personal Finance
Timeline
Department of Leisure Head: Lead Concierge
Hyatt: Ventana Big Sur, An Alila Resort
05.2022 - 07.2022
Store Protection Specialist
Ross Dress for Less
07.2019 - 07.2020
Volunteering
Salinas Rodeo Grounds
02.2016 - 03.2017
California State University - Chico
Bachelor of Science from Business Administration
Hartnell College
Associate of Science from Computer Science And Business Administration
Salinas High School
High School Diploma
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