Joseph C. Basile
Summary
Dynamic retail leader with extensive experience at Lowe’s, driving $28M+ in annual revenue. Proven expertise in staff recruitment and training, alongside a strong focus on customer service excellence. Successfully implemented incentive programs that enhanced store metrics and fostered a motivated sales team, achieving significant sales growth and operational efficiency.
Overview
5
5
years of professional experience
Work History
Specialty Assistant Store Manager
Lowe’s
12.2022 - Current
- Manage a team of 20-25 associates which produce $28M+ in annual revenue
- Coach, develop, and motivate a dedicated sales specialist team that are responsible for reaching $700K in combined monthly quotas
- Oversee and manage all store operations in the absence of the general manager
- Formulate a weekly plan to achieve installation sales, credit, and pipeline goals for the entire store
- Lead weekly sales meetings to ensure alignment between management and sales specialist
- Implement incentive programs to drive store metrics
- Utilize financial statements to mitigate unnecessary expenses
- Ensure merchandising standards are exceeded throughout the entire store
- Work extensively with Lowe’s supply chain and installation teams to enhance customer experience
- Interview, hire, and train new store associates and various levels of store management
Sales Floor Supervisor
Lowe’s
05.2021 - 12.2022
- Managed a team of 10-15 associates that produced $10 million in annual departmental revenue
- Provided full leadership over the entire store for a minimum of 2 hours per shift
- Worked directly with vendors and distributors to ensure POs and invoices were fulfilled in a timely fashion
- Collaborated with district wide loss prevention managers to reduce shrink in departments
- Performed weekly inventory counts to adjust levels to reflect proper values
- Trained and motivated staff to sell installations, leads, credit applications and product protection plans
- Utilized weekly contests to maximize repeat business
Intern
Lowe’s
12.2020 - 01.2021
- Completed numerous merchandising projects to boost holiday sales including:
- Moved slow selling items to high traffics areas
- Reorganized displays and end caps to entice customers
- Managed inventory replenishment, bill outs and recovery to increase net revenue
- Reviewed various financial statements to assess the store’s profitability
- Selected and managed employee teams to complete assigned projects
- Assisted with interview process of potential employees
- Participated in weekly executive roundtable discussions
- Completed Assistant Store Manager online training modules
- Leveraged prior store experience to assist with departmental responsibilities
Education
Bachelor of Science - Business Administration
West Virginia University - John Chambers College of Business And Economics
Morgantown, WV05.2021
Skills
- Microsoft Office and Google Workspace proficiency
- Inventory and order management
- Customer service excellence
- Staff recruitment and training
- Task delegation and mentoring
- Business development strategies
- Customer experience enhancement
- Loss prevention techniques
- POS systems expertise
Timeline
Specialty Assistant Store Manager
Lowe’s
12.2022 - Current
Sales Floor Supervisor
Lowe’s
05.2021 - 12.2022
Intern
Lowe’s
12.2020 - 01.2021
Bachelor of Science - Business Administration
West Virginia University - John Chambers College of Business And Economics
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