Joseph Cettina
Paramus,NJ
Summary
Adept at operations management and fostering strong customer relationships, I significantly enhanced customer satisfaction and streamlined service processes at Laguna Service. With a background in mechanical knowledge and a dependable work ethic, I excel in driving results and developing effective teams. My tenure at Physican Computer Network showcases my ability to deliver projects on time and within budget. Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.
Overview
38
38
years of professional experience
Work History
Owner Operator
Laguna Service
01.2002 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
Field Engineer Director
Physican Computer Network
03.1989 - 01.2002
- Monitored construction methods and installations, inspection and testing processes.
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
- Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
- Identified major issues that could arise and provided solutions for these problems.
- Observed construction methods and installations, inspection, and testing processes to maintain consistent progress.
- Served as a liaison between the site engineering team and field to coordinate work in accordance with design and construction documents.
Field Service Technician Distribution Manager
Computer Land Total Computers
01.1987 - 02.1989
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
Field Service Technician
Data Flex
02.1986 - 03.1987
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
Education
No Degree - Epson Product Training
Epson Product Training
Indianapolis, INNo Degree - IBM Product Training
IBM Product Certification Training
Atlanta, GANo Degree - Computer Networking And Telecommunications
Novell Network Training
New York, NYNo Degree - Fiber Optics Training
Sunriver Fiber Optics Technical Training
Newark, NJNo Degree - Computer Installation And Repair Technology
AIRCO Computer Learning Center
Paramus, NJ01.2000
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Personnel Management
- Staffing
- Operations Oversight
- Staff Training and Development
- Performance Analysis
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
- Mechanical Knowledge
Accomplishments
- Supervised 90 technical staff members.
- I installed a number of operating software applications.
- Built service departments for two companies.
Hobbies
Brew 25 gal home brew beer from grain.
Wood oven and smoker foodie
DIY Home Repairs
Timeline
Owner Operator
Laguna Service
01.2002 - Current
Field Engineer Director
Physican Computer Network
03.1989 - 01.2002
Field Service Technician Distribution Manager
Computer Land Total Computers
01.1987 - 02.1989
Field Service Technician
Data Flex
02.1986 - 03.1987
No Degree - Epson Product Training
Epson Product Training
No Degree - IBM Product Training
IBM Product Certification Training
No Degree - Computer Networking And Telecommunications
Novell Network Training
No Degree - Fiber Optics Training
Sunriver Fiber Optics Technical Training
No Degree - Computer Installation And Repair Technology
AIRCO Computer Learning Center
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