Joseph Chalk
Ashburn,VA
Summary
A seasoned Computer Specialist with a proven track record at U.S. Patent and Trademark Office, I excel in leveraging technical support expertise and business planning acumen to enhance operational efficiencies and cybersecurity measures. Demonstrated success in fostering team collaboration and spearheading innovative IT solutions, I significantly boost productivity and network security. Knowledgeable in aspects of firearms. Customer service centered.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Computer Specialist (Network)
U.S. Patent and Trademark Office
04.1994 - 08.2018
- Leveraged expertise in programming languages to create custom tools that streamlined internal workflows and boosted productivity levels.
- Collaborated with cross-functional teams to develop customized software solutions tailored to business needs.
- Enhanced network security by conducting regular vulnerability assessments and addressing potential risks.
- Spearheaded initiatives to improve network performance through hardware upgrades and bandwidth optimization measures.
- Implemented comprehensive data backup strategies, ensuring the integrity and availability of critical information assets.
- Contributed insights during brainstorming sessions on innovative approaches to solve complex technical challenges.
- Migrated systems to cloud-based platforms, reducing operational costs while improving scalability and flexibility.
- Provided exceptional technical support, resolving complex issues promptly and effectively for endusers.
- Collaborated with fellow IT professionals to share knowledge, troubleshoot issues, and develop best practices for the team''s success.
- Implemented robust cybersecurity measures to protect sensitive data from unauthorized access or breaches.
- Coordinated with vendors to procure necessary equipment, negotiating favorable pricing terms to minimize expenditures.
- Optimized software performance with thorough debugging and code optimization techniques, leading to improved user experience.
- Consistently met project deadlines, prioritizing tasks effectively under tight time constraints while maintaining high-quality work standards.
Founder and Owner
JLC Business Systems
06.1987 - 03.1994
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency.
- Created and monitored promotional approaches to increase sales and profit levels.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Created organization's mission and vision statements for use by employees.
- Developed strong partnerships with key industry players, contributing to an increased market presence.
- Cultivated loyal customer base through personalized marketing campaigns and loyalty programs.
- Improved operational efficiency, adopting new technologies that automated routine tasks.
- Streamlined operations, implementing efficient workflow processes that cut down on project completion times.
- Oversaw divisional marketing, advertising and new product development.
Service Manager Federal Sector
Lanier Business Products
03.1974 - 03.1987
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Education
Master of Science - Management Information Systems
Marymount University
Arlington, VA05-2004
Bachelor of Science - Computer And Information Systems
Strayer University
Ashburn, VA05-2001
High School Diploma -
Emerson Institute
District Of Columbia05-1970
Skills
- Technical support expertise
- Network support
- IT Infrastructure Management
- System Troubleshooting
- Marksmanship
- Reloading ammunition
- Market Knowledge
- Business Planning
- Operations Management
- Process Improvements
- Staff Management
- Financial Administration
- Contract Management
- Cash Flow Management
- Recruitment and hiring
- Policies and Procedures Development
Certification
MCSE - Microsoft Certified Systems Engineer
CISSP - Computer Information Systems Security Professional
FAC-COR - Federal Acquisition Certification for Contracting Officer's Representative
Timeline
Computer Specialist (Network)
U.S. Patent and Trademark Office
04.1994 - 08.2018
Founder and Owner
JLC Business Systems
06.1987 - 03.1994
Service Manager Federal Sector
Lanier Business Products
03.1974 - 03.1987
Master of Science - Management Information Systems
Marymount University
Bachelor of Science - Computer And Information Systems
Strayer University
High School Diploma -
Emerson Institute
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