Joseph Chanteloup
Sunnyvale,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Barista/Shift Leader
Sharetea
08.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service while directing customer traffic to order kiosks to keep flow of business efficient.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Notified customers of potential allergens and recommended alternatives based on their dietary needs and restrictions.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments ranging from cash, debit, and credit payments.
- Helped management keep adequate supply on hand by notifying of shortages.
- Assisted Team Members with shift/schedule adjustments and finding covers for days they would be unable to work.
- Handling, preparation and cooking of Boba Tea toppings including Pearls, Puddings, Jellies, Whipping Creams, as well as providing explanations and walkthrough to new Team Members on each recipe.
Guest Advocate
Target Corporation
11.2019 - 04.2020
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Scanned and bagged all guest items efficiently, neatly and in compliance with food safety standards and company's best practices.
- Handled cash, credit, debit, and check payments as well as checking and processing promotions, offers, coupons and gift cards.
- Maintained a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) as well as decontaminating contact surfaces during the start of COVID-19 pandemic.
Education
GED -
De Anza College
CupertinoHigh School Diploma -
Fremont High School
Sunnyvale, CA06.2020
Skills
- Hiring and Training
- Cash Handling
- Shift Scheduling
- Shop Opening and Closing
- Team Building and Leadership
- Supply Ordering
- Safe Food Handling
- POS Systems
- Product Recommendations
- Customer Service
- Barista Training
- Employee Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista/Shift Leader
Sharetea
08.2021 - Current
Guest Advocate
Target Corporation
11.2019 - 04.2020
GED -
De Anza College
High School Diploma -
Fremont High School