Joseph Chaparro
Memphis,TN
Summary
Accomplished Operations Manager with a proven track record at Fish Window Cleaning, enhancing operational efficiency and customer satisfaction. Skilled in inventory management and problem-solving, I led teams to improve performance by 3x within my 4 years employed with Fish. Expert in staff training and health and safety compliance, I excel in fostering high-performing, compliant work environments.
Overview
23
23
years of professional experience
Work History
Operations Manager
Fish Window Cleaning
02.2020 - 10.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Account Supervisor
GCA Service Group
05.2008 - 05.2019
- Resolved conflicts between clients and internal teams, fostering a positive working environment focused on collaboration.
- Delivered timely reports on campaign performance, providing actionable insights for improvements.
- Streamlined internal processes to improve overall efficiency and productivity within the team.
- Examined details of every account project and requirement, communicating concerns regarding quality or logistical limitations of expected procedures.
- Implemented tailored strategies for each client based on unique objectives and challenges faced in their respective industries.
- Led projects involving activity, direction and measurement on brand's web and social channels.
Valet
Ford Country
06.2007 - 11.2007
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
Lot Attendant/Parts Counter Person
Steve Thomas BMW
05.2001 - 03.2007
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
Logistics Coordinator
Target
12.2005 - 10.2006
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Managed cross-functional teams for efficient project execution and timely completion.
- Improved order accuracy through meticulous data entry and verification processes.
Education
GED -
Adolfo Camarillo High School
Camarillo, CA06.2003
No Degree -
Oxnard High School
Oxnard, CA12.2001
Skills
Inventory Management
Operations Management
Problem-Solving
Customer Service
Staff Management
Staff Training
Policies and procedures implementation
Performance monitoring
Inventory Control
Process Improvement
Schedule Management
Health and safety compliance
Timeline
Operations Manager
Fish Window Cleaning
02.2020 - 10.2024
Account Supervisor
GCA Service Group
05.2008 - 05.2019
Valet
Ford Country
06.2007 - 11.2007
Logistics Coordinator
Target
12.2005 - 10.2006
Lot Attendant/Parts Counter Person
Steve Thomas BMW
05.2001 - 03.2007
GED -
Adolfo Camarillo High School
No Degree -
Oxnard High School