Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Joseph Charpentier

IT Professional
Pflugerville,TX

Summary

Well-versed in writing, executing and maintaining test plans for module and regression tests. Familiar with supporting developers with reproducing bugs, testing fixes and validating code. Highly analytical and organized with good multitasking skills.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Senior Test Engineer

AMD
Austin, TX
08.2021 - 01.2023
  • Wrote and maintained quality assurance manuals
  • Wrote help documentation and user guides
  • Worked closely with cross-functional teams (developers & product managers) to document new features, updates, and product changes.
  • Enhanced process efficiency by improving user-friendly documentation

Compatibility Tester

AMD
Austin, TX
01.2020 - 08.2021
  • Conducted tests and diagnostic procedures using tools such as analyzers, debug boards, and software tools.
  • Supported, implemented and helped shape test approach by identifying solutions to recurring issues.
  • Wrote and executed effective functional tests and carried out exploratory testing to assess product performance.

Server Technician

Hewlett-Packard Enterprise
Houston, TX
08.2018 - 01.2020
  • Monitored network hardware operations to evaluate proper configuration.
  • Provided faculty and staff with network and hardware configuration support.
  • Diagnosed and executed resolution for network and server issues.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

BIOS Tester

HP Inc
Houston, TX
03.2015 - 08.2018
  • Wrote and executed effective functional tests and carried out exploratory testing to assess product performance.
  • Planned and estimated test activities to determine effort needed to validate quality of product under test.
  • Raised descriptive, concise and useful defect reports and quality standards to showcase testing process.
  • Collaborated with personnel to spread good practices, share knowledge and provide tool evaluations and selections support.

R&D Technician

HP Inc
Houston, TX
08.2014 - 03.2015
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Configured systems according to prescribed software and hardware frameworks.
  • Performed troubleshooting and repaired PC prototypes.

Education

Bachelor of Arts - English

University of Houston
Houston, TX
09.2007 - 01.2012

Skills

Remote testing

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Accomplishments

Recognized with two Spotlight Awards for my QA contributions to AMD.

Timeline

Senior Test Engineer

AMD
08.2021 - 01.2023

Compatibility Tester

AMD
01.2020 - 08.2021

Server Technician

Hewlett-Packard Enterprise
08.2018 - 01.2020

BIOS Tester

HP Inc
03.2015 - 08.2018

R&D Technician

HP Inc
08.2014 - 03.2015

Bachelor of Arts - English

University of Houston
09.2007 - 01.2012

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Joseph CharpentierIT Professional