Joseph Charpentier
IT Professional
Pflugerville,TX
Summary
Well-versed in writing, executing and maintaining test plans for module and regression tests. Familiar with supporting developers with reproducing bugs, testing fixes and validating code. Highly analytical and organized with good multitasking skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Senior Test Engineer
AMD
Austin, TX
08.2021 - 01.2023
- Wrote and maintained quality assurance manuals
- Wrote help documentation and user guides
- Worked closely with cross-functional teams (developers & product managers) to document new features, updates, and product changes.
- Enhanced process efficiency by improving user-friendly documentation
Compatibility Tester
AMD
Austin, TX
01.2020 - 08.2021
- Conducted tests and diagnostic procedures using tools such as analyzers, debug boards, and software tools.
- Supported, implemented and helped shape test approach by identifying solutions to recurring issues.
- Wrote and executed effective functional tests and carried out exploratory testing to assess product performance.
Server Technician
Hewlett-Packard Enterprise
Houston, TX
08.2018 - 01.2020
- Monitored network hardware operations to evaluate proper configuration.
- Provided faculty and staff with network and hardware configuration support.
- Diagnosed and executed resolution for network and server issues.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
BIOS Tester
HP Inc
Houston, TX
03.2015 - 08.2018
- Wrote and executed effective functional tests and carried out exploratory testing to assess product performance.
- Planned and estimated test activities to determine effort needed to validate quality of product under test.
- Raised descriptive, concise and useful defect reports and quality standards to showcase testing process.
- Collaborated with personnel to spread good practices, share knowledge and provide tool evaluations and selections support.
R&D Technician
HP Inc
Houston, TX
08.2014 - 03.2015
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured systems according to prescribed software and hardware frameworks.
- Performed troubleshooting and repaired PC prototypes.
Education
Bachelor of Arts - English
University of Houston
Houston, TX 09.2007 - 01.2012
Skills
Remote testing
Server hardware design
PC hardware design
Software Diagnostics
QA Management
Test Automation
Technical Training Oversight
Test Parameter Creation
Accomplishments
Recognized with two Spotlight Awards for my QA contributions to AMD.
Timeline
Senior Test Engineer
AMD
08.2021 - 01.2023
Compatibility Tester
AMD
01.2020 - 08.2021
Server Technician
Hewlett-Packard Enterprise
08.2018 - 01.2020
BIOS Tester
HP Inc
03.2015 - 08.2018
R&D Technician
HP Inc
08.2014 - 03.2015
Bachelor of Arts - English
University of Houston
09.2007 - 01.2012