Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Joseph Chase

Stewartville,MN

Summary

Proven Leader experienced in delivering results through extraordinary customer experiences as well as coaching and developing my team to success. I am currently looking for exciting, new opportunities where I can leverage my talents and experience to drive results and to develop positive, professional relationships.

Overview

37
37
years of professional experience

Work History

Account Executive

Hibu
Rochester, MN
06.2017 - Current
  • Managed a portfolio of over 120 accounts totaling $500,000 in sales.
  • Met with an average of 60 clients per week consistently, resulting in a 99% client retention rate.
  • Created sales contacts with on- and off-premise accounts.
  • Customer product/service resolution. Immediate action to discover customer issues/conflicts and deliver quick and acceptable solutions.

Retail Store manager

AT&T
430 Crossroads DR SW, Rochester MN 55902
09.2005 - 04.2017
  • Worked directly with sales team during customer interactions using a personal advisor approach which achieved and exceeded sales revenue targets with 3 consecutive years of new add YOY growth.
  • Worked directly with customer base and took ownership to resolve issues and convert them into brand advocates achieving market high scores in customer satisfaction which drove additional sales.
  • Consistently trained on new technology product and plan initiatives which resulted in exceeding monthly sales targets on emerging products such as tablets, mobile/satellite entertainment and small business products.
  • Led my team in running a clean business by reducing cost of shrinkage, discounting, account crediting, supply purchases and overtime which resulted in meeting company expectations on Key Operating Indicator metrics.

Courier/Ramp/Sales Operations

FedEx
7800 Leqve Dr, Rochester, MN 55902
04.1988 - 08.2005
  • Responsible for Ramp and Delivery Operations.
  • As Sales Assistant, supported Sales Executives in telesales calling, information management and onsite customer service calls.
  • Participated in the FedEx Management Development Program (LEAP).

Education

Bachelor of Arts - Fine Arts, Studio Arts and Commercial Art

Winona State University

Skills

  • Extremely organized
  • Self-motivated
  • Strong verbal communication
  • Team leadership
  • Staff development
  • Conflict resolution

Accomplishments

Zodiac Merger and Integration Project Ambassador which achieved success in transitioning Aberdeen SD, Watertown SD and Owatonna MN locations to AT&T branded corporate stores (conversion from Verizon)

Host of RNC Hospitality Suite MPLS/STP.

Additional Information

"One of the most passionate results driven people I know" "There is no RSM in the Minnesota Northern Plains Market that has Joe's sense of urgency and determination to be the best!"      - Nate Glinski, Area Retail Sales Manager, AT&T


 

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Timeline

Account Executive

Hibu
06.2017 - Current

Retail Store manager

AT&T
09.2005 - 04.2017

Courier/Ramp/Sales Operations

FedEx
04.1988 - 08.2005

Bachelor of Arts - Fine Arts, Studio Arts and Commercial Art

Winona State University

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Joseph Chase