Joseph Chavez
Gonzales,TX
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
15
15
years of professional experience
Work History
Store Manager
Tractor Supply Company
Cuero, TX
02.2020 - 01.2024
- Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Be a shining example of well behavior and high performance
- Additional store manager duties as needed
Assistant Manager
Tractor Supply
Seguin, TX
02.2019 - 01.2020
- Assist the Retail Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g. sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Monitor retail operating costs, budgets and resources
- Suggest sales training programs and techniques
- Communicate with clients and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Handle complaints from customers
- Research emerging products and use information to update the store’s merchandise
- Create reports, analyze and interpret retail data, like revenues, expenses and competition
- Conduct regular audits to ensure the store is functionable and presentable
- Make sure all employees adhere to company’s policies and guidelines
- Act as our store’s representative and set an example for our staff
Sales Representative Manager
M-G Farm Service Center
Weimar, TX
09.2015 - 07.2019
- Achieve growth and hit sales targets by successfully managing the sales team
- Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
- Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Identify emerging markets and market shifts while being fully aware of new products and competition status
Assistant Manager
Tractor Supply
Gonzales, TX
07.2014 - 08.2016
- Assist the Retail Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g. sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Monitor retail operating costs, budgets and resources
- Suggest sales training programs and techniques
- Communicate with clients and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Handle complaints from customers
- Research emerging products and use information to update the store’s merchandise
- Create reports, analyze and interpret retail data, like revenues, expenses and competition
- Conduct regular audits to ensure the store is functionable and presentable
- Make sure all employees adhere to company’s policies and guidelines
- Act as our store’s representative and set an example for our staff
Team Leader
Tractor Supply
Gonzales, TX
03.2011 - 06.2014
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
Receiver
Tractor Supply
Gonzales, TX
07.2009 - 02.2011
- Maintain regular and predictable attendance. Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
- Take the initiative to support selling initiatives (GURA):
• Greet the Customer.
• Uncover the Customers’ needs.
• Recommend products.
• Ask for the Sale.
• Accountable for processing of inbound and outbound freight
• Maintain accurate inventory control and adhere to loss prevention standards.
• Recovery of merchandise.
• Participate in mandatory freight process.
• Keep a clean, organized, and safe work area.
• Maintain, recover, stock, and tag assigned work areas including all merchandise displayed outside of the store.
• Operate cash register/computer following cash handling procedures as established by Tractor Supply Company.
• Rotation and disposition of dated products.
• Assemble merchandise.
• Operate Forklift.
• Operate Cardboard Baler.
• Operate floor scrubber/buffer, ensuring floors are maintained.
• Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required
• Complete all documentation associated with any of the above job duties.
May be required to perform other duties as assigned.
Education
High School Diploma -
Gonzales High School
Gonzales, TX05-2007
Skills
- Operational Budgeting
- POS Systems
- Shift Scheduling
- Team Development
- Multitasking and Organization
- Employee Training
- Supply Ordering
- Store Merchandising
- Strategic Thinker
- Customer Service
- Employee Terminations
- Delegating Work
- Training and Mentoring
- Problem-Solving
- Work Planning and Prioritization
- Bank and Safe Deposits
- Forklift Certification
Accomplishments
- Hit direct operating profit 4 years in a row
- Got the Attitude Award in 2021 for our Distirct
- Top 10 in the Region for Protection Plans 4 years in a row
- Lowest turnover in the district for 2023
- -.29 inventory results for 2023
Timeline
Store Manager
Tractor Supply Company
02.2020 - 01.2024
Assistant Manager
Tractor Supply
02.2019 - 01.2020
Sales Representative Manager
M-G Farm Service Center
09.2015 - 07.2019
Assistant Manager
Tractor Supply
07.2014 - 08.2016
Team Leader
Tractor Supply
03.2011 - 06.2014
Receiver
Tractor Supply
07.2009 - 02.2011
High School Diploma -
Gonzales High School