Joseph Chavez
Martinez
Summary
Proven leader with experience in customer service, adept in enhancing team productivity and customer satisfaction. Expert in sanitation procedures and customer service, demonstrating a cooperative attitude and a knack for resolving conflicts. Achieved significant improvements in workplace efficiency and safety compliance, showcasing a commitment to excellence and a willingness to learn.
Overview
4
4
years of professional experience
Work History
Shift Leader
Walgreens
05.2023 - Current
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Cleaned restrooms / sales floor after each business day
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Promoted to assist in Pharmacy when needed.
Food Clerk
Safeway
12.2020 - 11.2022
- Labeled and scanned customer food items to complete sales.
- Assisted in managing product counts and audits.
- Assisted customers in finding proper products and offering suggestions.
- Arranged items in display cases to promote sales.
- Demonstrated advanced product knowledge, item locations, pricing and stock levels.
- Pleasantly greeted customers and provided prompt and courteous service.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Removed trash, swept and mopped floors for professional appearance.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
Education
No Degree - General Education
Diablo Valley College
05.2026
High School Diploma -
Alhambra High School
Alhambra, CA05.2021
Skills
- Sanitation Procedures
- Food Safety and Quality
- Customer Service
- Cooperative Attitude
- Heavy Lifting
- Order Filling
- Willingness to Learn
- Cash handling / POS
- End of Day Safe / Register Audit and Reporting
- Operations Support
- Working knowledge of handtools
- Proficient using PC and Microsoft Office Suite
Timeline
Shift Leader
Walgreens
05.2023 - Current
Food Clerk
Safeway
12.2020 - 11.2022
No Degree - General Education
Diablo Valley College
High School Diploma -
Alhambra High School