Joseph Cheney
Palmetto,FL
Summary
Experienced Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
21
21
years of professional experience
Work History
Sales Manager
CertaPro Painters
05.2019 - Current
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Enhanced customer satisfaction by efficiently managing warranty claims and providing timely solutions.
- Educated customers on proper maintenance and care practices to minimize warranty claims and improve product longevity.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Implemented systems and procedures to increase sales.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained extensive knowledge in data entry, analysis and reporting.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
Store Manager
Wal-Mart Supercenter
08.2003 - 05.2019
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed inventory control, cash control, and store opening and closing procedures.
- Demonstrated leadership skills in managing projects from concept to completion.
- Cultivated interpersonal skills by building positive relationships with others.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
Bachelor of Science - Political Science
St Johns University
Staten Island, New York05.1989
Skills
- Resolution-oriented
- Rapport and relationship building
- Proposal Development
- Customer Service
- Handling Complaints
- Multitasking and Organization
- Flexible and Adaptable
- Written & Verbal Communication
- Customer Relations
Timeline
Sales Manager
CertaPro Painters
05.2019 - Current
Store Manager
Wal-Mart Supercenter
08.2003 - 05.2019
Bachelor of Science - Political Science
St Johns University