Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Cheney

Service Manager
Enoch,USA

Summary

Experienced in optimizing service operations and enhancing customer satisfaction through team leadership and strategic planning. Demonstrates a track record of problem-solving and effective communication in high-pressure environments, resulting in improved service delivery.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Service Manager

RDO Equipment
09.2024 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.

Service Manager

United Rentals
06.2019 - 09.2024
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Monitored service staff performance and provided feedback for improvement.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Improved equipment efficiency by conducting regular preventive maintenance and repairs.
  • Exceeded quality standards, adhering to strict guidelines during all repair processes.
  • Maintained a clean work environment that promoted safety while enhancing overall productivity.
  • Reduced machinery downtime by swiftly diagnosing issues and implementing effective repair solutions.
  • Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
  • Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.

Shift Mechanic

GenPak
07.2018 - 06.2019
  • Collaborated with team members to streamline maintenance processes, resulting in increased productivity.
  • Increased overall production efficiency through timely completion of maintenance tasks and effective communication with operators.
  • Conducted thorough quality checks after each repair job to guarantee machines met operational standards before returning them back into service.
  • Actively participated in ongoing professional development opportunities to stay current on industry advancements and best practices for mechanical maintenance.
  • Improved equipment reliability by implementing regular maintenance schedules and promptly addressing issues.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Followed instructions from supervisor regarding daily job tasks and duties.

General Manager/Lead Mechanic

Rusk Investments DBA A-1 Auto Repair
08.2005 - 07.2018


  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Performed routine and scheduled maintenance services.
  • Diagnosed mechanical failures to determine and delegate corrective actions.
  • Improved team productivity through effective delegation of tasks and clear communication among mechanics.
  • Conducted quality inspections of completed work, ensuring all repairs met industry standards and customer satisfaction levels.
  • Reduced downtime for repairs by maintaining a well-organized inventory of parts and tools necessary for various jobs.
  • Ensured compliance with safety regulations and company policies by reinforcing proper procedures during daily operations.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.

Education

High School Diploma -

Virgin Valley High School
Mesquite, NV

Skills

  • Effective leadership
  • Quickly adjusting to change
  • Effective conflict management
  • Effective time management
  • Attentive listening abilities
  • Strategic business development
  • Effective communication
  • Effective problem resolution
  • Project coordination
  • Employee training and development
  • Team collaboration
  • Meticulous attention to detail
  • Positive attitude
  • Multitasking and organization

Certification

  • MACS (Mobile Air Conditioning Society) Section 609 Certification# 4064776 84
  • Rough Terrain Forklift Operator Certification
  • Counterbalance Forklift Operator Certification
  • Boom Lift Operator Certification
  • Scissor Lift Operator Certification
  • Certified Evaluator Certification

Timeline

Service Manager

RDO Equipment
09.2024 - Current

Service Manager

United Rentals
06.2019 - 09.2024

Shift Mechanic

GenPak
07.2018 - 06.2019

General Manager/Lead Mechanic

Rusk Investments DBA A-1 Auto Repair
08.2005 - 07.2018

High School Diploma -

Virgin Valley High School

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Joseph CheneyService Manager