JOSEPH CHERIYAMPURATHU
Atlanta,GA
Summary
Dynamic logistics analyst with extensive expertise in SAP/TMS, freight audit, and freight pay management. Renowned for enhancing carrier performance across multi-site distribution networks. Spearheaded network optimizations that increased carrier on-time delivery from approximately 88% to a consistent 95% service level agreement. Successfully negotiated a 10% reduction in freight costs and recovered $100k annually through strategic contract and lane restructuring. Possesses deep knowledge of dangerous goods compliance (DOT/IATA DGR/IMDG) and excels as a cross-functional liaison with Finance for month-end freight accruals and invoice reconciliation. Proficient in data-driven reporting, leveraging advanced Excel and KPI dashboards to drive informed decision-making.
Overview
12
12
years of professional experience
Work History
Customer Resolution Specialist
Satair North America
Peachtree City
09.2025 - Current
- Owned claims routing, escalation, and resolution for high-impact exceptions (mis shipments, transit damage, missing qty, customs) and coordinated cross-functional execution with logistics and finance to meet SLA baselines and protect global aviation operations.
- Managed end-to-end aircraft parts order lifecycle, including quoting, order entry, fulfillment tracking, and post-delivery support to ensure on-time performance for AOG and priority shipments.
- Led a project to centralize historical constraint data, reducing handoffs and accelerating resolution times for critical order investigations.
- Partnered with Account Director and Finance to design a milestone-based payment plan that replaced a $2M cash-in-advance requirement, preserving customer liquidity while maintaining service continuity.
- Owned dangerous-goods compliance for aerospace parts (lithium-ion batteries, pressurized components, chemicals); verified hazard class labeling, matched shipping names to SDS, ensured DOT/IATA/IMDG compliance, and escalated DG incidents to carriers and internal safety teams.
- Served as a liaison to Finance on payment reconciliation and billing disputes for high-value accounts, ensuring accurate accounting of logistics charges and timely resolution of invoice variances.
Field Operations Specialist - Infinity South Region
Nissan North America
Atlanta
02.2025 - 07.2025
- Developed and delivered high-impact sales presentations to executive leadership, shaping strategic decisions for the South Region.
- Collaborated with VPs, Directors, and Field Managers to align and execute key regional sales initiatives, driving cohesive performance across dealerships.
- Generated and analyzed sales, inventory, and profitability reports to identify trends and inform regional strategy.
- Provided field teams with data-driven insights and competitive intelligence, strengthening dealer engagement and improving regional sales outcomes.
Supply Chain Analyst
Pirelli Tires
Rome
07.2023 - 10.2024
- Owned SAP-integrated freight-audit and freight-pay workflows and built advanced Excel reconciliation models to validate carrier invoices, set up billing profiles/rate tables during carrier onboarding (Schneider, Traffix, Forza), and identify rate, fuel surcharge, and accessorial discrepancies.
- Managed invoice dispute resolution and freight accruals: logged variances, negotiated short-pays/credit memos, calculated accruals for completed-butuninvoiced shipments, and partnered with Finance during month-end close to reconcile freight spend and finalize accounting entries.
- Led a 30-day lane restructuring and vendor realignment program (with Procurement, Legal, Warehouse Ops) that improved carrier OTD from ~88% to a sustained 95% SLA and minimized invoice discrepancies.
- Negotiated stabilized service terms and spot-market pricing that delivered a 10% cost reduction versus spot rates; tracked outcomes through automated Excel dashboards monitoring OTD, invoice variances, and cost-to-serve.
- Applied A3 problem-solving and PDCA to eliminate legacy COVID-era 3PL overcharges; ran RFQ, pilot, and carrier transition to realize validated savings of $100,000 per year and protected regional cash flow.
OFSS Transportation Specialist
Georgia Department of Human Services
Rome
01.2020 - 01.2023
- Coordinated day-to-day transportation logistics and funding across multiple counties and regions, ensuring service continuity and SLA compliance for state-run programs.
- Enhanced supplier evaluation with a formal scoring matrix using PeopleSoft and Excel to quantify vendor performance, compliance, and risk; coordinated approvals with Procurement, Legal, and Finance for auditable award decisions.
- Authored and rolled out a formal SOP and technical runbook for load pickup and scheduling those standardized responsibilities and escalation paths; outcome: stabilized dispatch timelines and achieved 100% contract renewal across a $2M program portfolio.
Operations Support Specialist
Lowe’s Distribution
Adairsville
01.2014 - 01.2020
- Oversaw purchasing, inventory control, and recordkeeping for the Operations team.
- Tracked financial data and coordinated resources to ensure compliance with cost controls.
- Collaborated with the Safety team to introduce new training protocols, reducing OSHA incidents by 75% within three years.
- Developed and implemented logistics strategies for safe shipment of hazardous goods.
- Received Employee of the Month recognition for commitment to excellence and collaboration with colleagues.
Education
Bachelor of Science - Healthcare Management
Georgia Highlands College
Rome, GA05.2020
Associate of Science - Business Administration
Georgia Highlands College
Rome, GA08.2018
Skills
- Data Analysis
- Metrics Tracking
- Communication
- Cross-Functional Collaboration
- Regulatory Compliance
- MS Office Suite
- Process Improvement
- Time Management
- Critical Thinking and Problem Solving
- CRM software
- Customer relationship management
COMMUNITY INVOLVEMENT
- Captain, Highlands Tennis Team
- Board Member / Tennis Ambassador – Coosa Valley Tennis Association
- Volunteer – Carry the Load
Timeline
Customer Resolution Specialist
Satair North America
09.2025 - Current
Field Operations Specialist - Infinity South Region
Nissan North America
02.2025 - 07.2025
Supply Chain Analyst
Pirelli Tires
07.2023 - 10.2024
OFSS Transportation Specialist
Georgia Department of Human Services
01.2020 - 01.2023
Operations Support Specialist
Lowe’s Distribution
01.2014 - 01.2020
Bachelor of Science - Healthcare Management
Georgia Highlands College
Associate of Science - Business Administration
Georgia Highlands College