Joseph Cherry
Muskegon,MI
Summary
Accomplished Manager with a proven track record at B2 Outlet Stores and Family Dollar, enhancing customer satisfaction and resolving complex issues efficiently. Skilled in team leadership and problem resolution, adept at improving team performance and customer service through effective communication and adaptability. Demonstrates expertise in inventory and product management, ensuring operational excellence.
Overview
4
4
years of professional experience
Work History
Manager
B2 Outlet Stores
06.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Store Manager
Family Dollar
06.2018 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
Education
GED -
Muskegon High School
Muskegon, MISkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Sales Techniques
- Schedule Preparation
- Product Management
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Adaptability and Flexibility
- Attention to Detail
Timeline
Manager
B2 Outlet Stores
06.2022
Store Manager
Family Dollar
06.2018 - 05.2022
GED -
Muskegon High School
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