Joseph Christian Daughtry
San Antonio,TX
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
22
22
years of professional experience
Work History
Host
Maggiano's Little Italy Restaurant
04.2022 - Current
- Greeted and seated guests, ensuring positive first impressions and efficient table management.
- Managed reservation system, optimizing seating arrangements to enhance guest experience.
- Collaborated with kitchen and service staff to coordinate timely meal delivery.
- Oversaw waitlist management, reducing guest wait times through effective communication.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
Host
Chili’s Grill & Bar
12.2021 - 04.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
Bartender, Server
Olive Garden Italian Restaurant
09.2021 - 10.2021
- Crafted and served a diverse menu of cocktails and beverages to enhance guest experience.
- Managed inventory levels, ensuring availability of key ingredients and minimizing waste.
- Maintained cleanliness and organization of bar area in compliance with health regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Catering Server & Bartender, Restaurant Bartender
Black Angus Grill
11.2007 - 07.2015
- Collaborated with event planners to ensure seamless execution of services and logistics.
- Managed food and beverage presentation, ensuring adherence to quality standards.
- Anticipated guest needs, providing proactive assistance to improve satisfaction levels.
- Provided friendly, courteous service to create memorable moments for guests.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Trusted with depositing accounts receivable.
- Arranged linens and table settings according to seating plan and event theme.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Worked with banquet manager to coordinate event set up and schedule.
Sales Associate
Navy Exchange Command Norfolk Naval Station
04.2004 - 05.2006
- Responsible for merchandise placement and direct customer sales.
- Maintained accurate inventory levels, ensuring optimal stock availability for sales operations.
- Implemented strategies to improve merchandise presentation, enhancing overall customer shopping experience.
- Collaborated with team members to achieve sales goals through effective communication and support initiatives.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Some College (No Degree) - General Education
Tidewater Community College
VASome College (No Degree) - History
Radford University
VAHigh School Diploma -
Kempsville High School
VA06.1997
Skills
- Sales professional
- Customer service in bartending
- Event catering management
- Client support
- Flexible in dynamic environments
- Customer-focused server assistance
- Organizing seating arrangements
- Managing table assignments
- Collaborative teamwork
- Customer interaction optimization
LEADERSHIP
Organized Post activities for the Knights of Columbus (Saint Mother Teresa of Calcutta Council 12117) Charity Golf Tournaments.
Timeline
Host
Maggiano's Little Italy Restaurant
04.2022 - Current
Host
Chili’s Grill & Bar
12.2021 - 04.2022
Bartender, Server
Olive Garden Italian Restaurant
09.2021 - 10.2021
Catering Server & Bartender, Restaurant Bartender
Black Angus Grill
11.2007 - 07.2015
Sales Associate
Navy Exchange Command Norfolk Naval Station
04.2004 - 05.2006
Some College (No Degree) - General Education
Tidewater Community College
Some College (No Degree) - History
Radford University
High School Diploma -
Kempsville High School