Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOSEPH CHURILLO

Lexington,SC

Summary

Efficient General Merchandiser equipped to handle fast-paced work across large sales floors. Keep customers happy and buying with well-stocked, attractive displays. Offer strong knowledge of retail procedures and sales techniques.

Overview

6
6
years of professional experience

Work History

General Merchandiser

Target
06.2020 - Current
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Kept sales floor clean, neat and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Helped customers select merchandise by offering multiple product options fitting specific needs.
  • Executed revised sales plans and reset zones to incorporate new merchandise.
  • Completed efficient weekly pricing changes for general merchandise categories.
  • Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
  • Worked with department managers to maintain adequate inventor for regular and promotional demand.
  • Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Greeted customers and directed to requested products.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Rotated stock correctly to minimize spoilage and waste.
  • Stocked designated items on shelves, end caps and displays.
  • Interacted with guests in friendly and knowledgeable way.
  • Unloaded deliveries from trucks in prompt fashion.
  • Stocked shelves to match planogram images and instructions.

Cashier and Guest Advocate

Target
06.2020 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promptly responded to inquiries and requests from prospective customers.
  • Cross-trained and provided back up for customer service managers.
  • Managed timely and effective replacement of damaged or missing products.

Market Team Member

Target
06.2020 - Current
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Checked aisles for spills to complete quick clean-up.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Completed regular cycle counts and inventory audits.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Maintained effective team member communication.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.

General Merchandise Associate

Target
11.2018 - 05.2020
  • Completed efficient weekly pricing changes for general merchandise categories.
  • Helped customers select merchandise by offering multiple product options fitting specific needs.
  • Executed revised sales plans and reset zones to incorporate new merchandise.
  • Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Kept sales floor clean, neat and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Rotated stock correctly to minimize spoilage and waste.
  • Owned seasonal department and zoned each day, keeping everything customer- and inspection-ready.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Greeted customers and directed to requested products.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Interacted with guests in friendly and knowledgeable way.
  • Unloaded deliveries from trucks in prompt fashion.

Back of House Team Member

Chick Fil A
07.2017 - 05.2019
  • Maintained and sanitized service stations, prep areas and countertops.
  • Prepared food and drinks while following safe food handling procedures.
  • Maintained and tracked food, cooler and freezer temperatures.
  • Removed garbage, compost and recycling and placed in designated container areas.
  • Unloaded and stocked kitchen supplies.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Checked use by dates on food and beverage stock and maintained record of wasted items.
  • Lifted and carried heavy materials.
  • Adhered to procedures in preparing food items.

Education

Bachelor of Arts - History

Coastal Carolina University
Conway, SC
05.2016

Skills

  • Stockroom Maintenance
  • Safety Policies and Procedures
  • Stocking and Replenishing
  • General Housekeeping
  • Effective Customer Communication
  • Recordkeeping Accuracy
  • Positive Reinforcement
  • Continuous Development
  • Restocking Procedures
  • Motivated Team Player

Timeline

General Merchandiser

Target
06.2020 - Current

Cashier and Guest Advocate

Target
06.2020 - Current

Market Team Member

Target
06.2020 - Current

General Merchandise Associate

Target
11.2018 - 05.2020

Back of House Team Member

Chick Fil A
07.2017 - 05.2019

Bachelor of Arts - History

Coastal Carolina University

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JOSEPH CHURILLO