Joseph Cisneros
South Houston
Summary
Ambitious supervisor focused on achieving more than expected and willing to do anything to lead a successful team towards those goals. Over 2 years of retail/ customer service experience with various customers being satisfied with their experience. A drive to grow and develop as well with others with understanding of the different backgrounds that are involved. A will to learn whatever is necessary for the better of the company whether it may be from a business aspect all the way to new policies. Hardworking and passionate to ensure the team and store are running to its best ability and helping where it may be needed.
Overview
2
2
years of professional experience
Work History
Supervisor
Finish Line
01.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Developed effective improvement plans in alignment with goals and specifications.
- Solicited customer feedback to identify and improve on areas of weakness.
Sales Associate
Finish Line
11.2021 - 01.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Associate
Champs Sports
06.2021 - 11.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed sales goals.
- Managed efficient cash register operations.
Education
No Degree - General Business Administration
University of Houston - Downtown
Houston, TXHigh School Diploma -
South Houston High School
South Houston, TX05.2021
Skills
- Adaptable to new environments
- Policy Enforcement
- Time Management
- Goal Setting
- Active Listening
- Team Building
- Customer Service
Languages
Spanish
English
Timeline
Supervisor
Finish Line
01.2023 - Current
Sales Associate
Finish Line
11.2021 - 01.2023
Sales Associate
Champs Sports
06.2021 - 11.2021
No Degree - General Business Administration
University of Houston - Downtown
High School Diploma -
South Houston High School
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