Joseph Clark
Tacoma
Summary
Team management, marketing, sales, and customer relations have been a major focus of my work experience, which has provided me with a strong foundation and understanding of sales and business operations. Administrations of municipal and government bids, quotations and sales have increased my knowledge of the sales process and has developed my ability to manage a team.
Overview
10
10
years of professional experience
Work History
PPE Specialist Lead
L.N. Curtis & Sons
10.2021 - Current
- Provided detailed, technical, and knowledge based information regarding PPE to current and potential buyers on various PPE products, programs and services offered by the company
- Analyzed market trends, developed sales, identified opportunities, gathered feedback, and made helpful product recommendations and suggestions to increase revenue related to PPE
- Effectively planned and conducted presentations and product demonstrations to the sales team and customers, by meeting face-to-face on a regular basis.
Operations and Customer Service Manager
L.N. Curtis & Sons
03.2017 - 10.2021
- Manages the overall operation of branch performance and all employees within it
- Monitors every transaction made in the business operations, recruits and trains new personnel when necessary, and conducts performance evaluation of all employees
- Mediates the contact between customers and employees, ensuring an exceptional quality of service is being applied and maintained with all customers.
Inside Sales/Customer Service
L.N. Curtis & Sons
04.2014 - 03.2017
- Communicated with suppliers to learn and understand product offerings, studied local/regional competition to comprehend market and pricing environment to provide accurate and fruitful quotations, managing customer orders from start to finish
- Gained the ability to read and understand federal government contracts, purchase orders, and RFQs/ proposals to satisfy all customer requirements relating to pricing, delivery schedules, terms and conditions, and other special requirements
- Managed all web orders through LN Curtis web store.
Education
Global Studies, History of Civilization
University of Virginia
B.A. - Anthropology
University of California, Santa Cruz
06.2013
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Relevant Course Highlights
- Business Ethics in the Global Environment, University of Virginia, Fall 2011
- Global Studies, University of Virginia, Fall 2011
- Applied Mathematics and Statistics, University of California, Santa Cruz, Winter 2013
- Completed Dale Carnegie's Leadership Training for Managers - 2015
Extracurricular Activities
Microsoft Office, social media, travel, running, reading
Timeline
PPE Specialist Lead
L.N. Curtis & Sons
10.2021 - Current
Operations and Customer Service Manager
L.N. Curtis & Sons
03.2017 - 10.2021
Inside Sales/Customer Service
L.N. Curtis & Sons
04.2014 - 03.2017
Global Studies, History of Civilization
University of Virginia
B.A. - Anthropology
University of California, Santa Cruz
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