Joseph Clark
Peabody,MA
Summary
Goal-oriented Client Success Manager adept at promoting customer loyalty and maintaining retention with proactive and hands-on strategies. Effective at giving customers highly positive experiences as primary liaison and company representative. Ready to bring 10 years of experience and take on challenging new role.
Overview
18
18
years of professional experience
Work History
Client Success Manager
Liaison International
02.2016 - Current
- Build and maintain strong, positive relationships with clients and participating programs
- Serve as an expert resource and data manager on assigned services both internally and externally
- Take ownership of issues and assume a proactive role in resolving them
- Communicate in a professional, effective, and timely manner, interpreting, and delivering verbal, and written messages
- Design and implement Customer Service training for customer service representatives
Customer Service Representative
Liaison International
06.2014 - 02.2016
- Answer customer calls, emails, and inquiries in a timely manner
- Assist customers with using application software
- Coach other Customer Service Representatives on how to handle certain calls and emails.
- Take escalated customer calls and problem solve to resolve the issue
Assistant Manager
The Vitamin Shoppe
05.2010 - 05.2014
- Engaged and evaluated customers to best understand their fitness and nutrition needs
- Studied product offering to know which supplements will best meet the customer’s needs
- Monitored dietary and fitness trends to strengthen nutritional knowledge
- Maintained inventory and stock levels
- Frequently visit local Gyms and Fitness clubs to hand out samples and give information about our health products
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted in recruiting, hiring and training of team members.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Stockroom Lead / Floor Supervisor
Abercrombie and Fitch
06.2007 - 05.2010
- Provide great customer experience that leads to improved customer satisfaction
- Received product shipment and maintained inventory / stock levels
- Assist in changing floorplan to keep merchandise up to date to the current season
Education
A.A. - Liberal Arts
North Shore Community College
05.2012
Skills
- Client engagement
- Project management
- Customer retention
- Customer service and support
Timeline
Client Success Manager
Liaison International
02.2016 - Current
Customer Service Representative
Liaison International
06.2014 - 02.2016
Assistant Manager
The Vitamin Shoppe
05.2010 - 05.2014
Stockroom Lead / Floor Supervisor
Abercrombie and Fitch
06.2007 - 05.2010
A.A. - Liberal Arts
North Shore Community College