Joseph Cleaver
LANCASTER
Summary
Adaptive Operations Manager with a proven track record at English Color & Supply, adept in operations management and team leadership. Excelled in enhancing customer satisfaction, spearheading process improvements for increased productivity, and reducing operational costs. Skilled in KPI tracking and staff training, consistently achieving targets through strategic decision-making and effective problem-solving.
Overview
15
15
years of professional experience
3
3
Certification
Work History
Operations Manager
English Color & Supply
11.2015 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Medical Assistant
Homeward Bound
07.2012 - 05.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Service Drive Manager
Dallas Hyundai
03.2010 - 04.2012
- Analyzed financial reports to identify trends and make informed decisions regarding operational adjustments for increased revenue.
- Developed strong relationships with clients through consistent follow-ups, ensuring repeat business and referrals.
- Led team meetings regularly to discuss goals, progress updates, challenges faced by staff members along with brainstorming solutions together as a unit.
- Evaluated current workflow processes in the department periodically making necessary adjustments to increase efficiency without compromising quality.
- Contributed significantly towards achieving annual targets set out by senior management via consistently monitoring individual departmental KPIs.
- Collaborated with sales and parts departments to ensure seamless customer experiences across all touchpoints.
Education
Associate of Science - Automotive Engineering
Cedar Valley College
Lancaster, TXSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Staff training
- Inventory management & Cycle counting
- Project management
- Performance monitoring
- Employee motivation
- Inventory control
- Health and safety compliance / Training
- Quality assurance controls
- Onboarding and orientation
- KPI tracking
Accomplishments
- Promoted to supervisor after 8 months with the company.
- Received "Do the right Thing" Award (2 time nominee, 2 time recipient)
- Selected as Employee of the Month (Aug 2024)
Certification
- CPR/AED Certification
- Hazmat Ground Shipper certification
- Forklift Certification
Timeline
Operations Manager
English Color & Supply
11.2015 - Current
Medical Assistant
Homeward Bound
07.2012 - 05.2014
Service Drive Manager
Dallas Hyundai
03.2010 - 04.2012
Associate of Science - Automotive Engineering
Cedar Valley College
Similar Profiles
Carrie SwirkaCarrie Swirka
Operations Manager at English Color & SupplyOperations Manager at English Color & Supply
DAVID STRENGTHDAVID STRENGTH
Counter Sales Representative at English Color & SupplyCounter Sales Representative at English Color & Supply
Joshua ShoveinJoshua Shovein
Shop Manager at Auto Color & Industrial SupplyShop Manager at Auto Color & Industrial Supply