Joseph Clickner
Crestwood,KY
Summary
Versatile Senior Manager specializing in operations and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
12
12
years of professional experience
Work History
FACILITIES AND OPERATIONS SENIOR MANAGER
GE Appliances
07.2019 - Current
- Lead facilities and operations teams across multiple sites, responsible for overseeing maintenance, security, and vendor management.
- Develop and implement rigorous policies and procedures to ensure seamless compliance with regulatory standards.
- Effectively manage critical projects, orchestrating cross-functional teams to ensure prompt delivery.
- Conduct routine site inspections and audits to proactively identify and mitigate potential hazards, ensuring strict adherence to safety regulations.
- Collaborate closely with cross-functional teams to develop and execute comprehensive emergency response plans and procedures.
- Coordinate seamless office relocations and renovations, working collaboratively with cross-functional teams to minimize operational downtime.
MANAGER CUSTOMER SERVICE - MULTIPLE TEAMS
GE Appliances
05.2015 - 07.2019
- Successfully led and mentored teams comprising over 20 customer service representatives, maintaining steadfast commitment to exceptional service delivery and bolstering overall customer satisfaction.
- Implemented systematic performance evaluations on regular basis, offering constructive feedback to team members, and orchestrating tailored training initiatives to continuously elevate team proficiency and effectiveness.
- Drove operational optimization by streamlining both team and company processes, resulting in notable 10% increase in efficiency and significant cost savings.
- Spearheaded development and delivery of comprehensive training programs tailored for new employees, leading to refined onboarding process and heightened efficacy.
- Employed needs assessment methodologies to pinpoint training deficiencies, subsequently devising and implementing targeted solutions to bridge identified gaps effectively.
CUSTOMER SERVICE AGENT - MULTIPLE TEAMS
GE Appliances
09.2012 - 05.2015
- Proficiently utilize customer support software and adeptly manage high call volumes, ensuring smooth operations.
- Elevated customer satisfaction levels by swiftly resolving inquiries and addressing concerns with efficiency.
- Implemented streamlined communication processes to facilitate seamless information exchange between customers and team members.
- Exemplified excellent customer service standards through effective communication and adept problem-solving skills in dynamic environments.
- Demonstrated meticulous attention to detail in accurately processing customer inquiries, orders, and returns, contributing to enhanced operational efficiency.
Education
BACHELOR OF SCIENCE (B.S.) IN BUSINESS ADMINISTRATION -
McKendree University
Louisville, KY12.2010
Skills
- Project Management
- Data Analytics
- Reporting oversight
- Microsoft Excel - Macro and VBA coding
- Process Improvement
- Regulatory Compliance
- Budgeting and Forecasting
- Risk Management
- Cross-functional Collaboration
- Workflow Optimization
- Team Leadership
- Strategic Planning
Timeline
FACILITIES AND OPERATIONS SENIOR MANAGER
GE Appliances
07.2019 - Current
MANAGER CUSTOMER SERVICE - MULTIPLE TEAMS
GE Appliances
05.2015 - 07.2019
CUSTOMER SERVICE AGENT - MULTIPLE TEAMS
GE Appliances
09.2012 - 05.2015
BACHELOR OF SCIENCE (B.S.) IN BUSINESS ADMINISTRATION -
McKendree University