Joseph Clougherty
Winthrop,MA
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Offering strong communication skills and natural ability to connect with people, eager to learn and develop in aviation environment. Brings understanding of hospitality and customer service principles, ready to use and develop conflict resolution and multitasking skills in hospitality and flight attendant role.
Developed strong customer service and conflict resolution skills in fast-paced, high-pressure environment. Seeking to transition into new field where these skills are valuable. Dedicated to delivering exceptional service and ensuring positive experiences for all clients. I have lived and traveled all around the world and want to see more.
I have traveled over 5,000hrs for work and leisure already in my life time I love flying and love the industry. I would like to be a pilot in my future hopefully.
Overview
9
9
years of professional experience
Work History
Property Manager
MEG Companies
05.2020 - Current
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
- Maintained the financial books for the company Marketing via facebook and instagram.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Real Estate Sales Associate
Caldwell Banker Real Estate
05.2020 - Current
- Assisted clients with preparing their homes for sale by offering advice on staging and minor improvements that increase value.
- Collaborated with fellow real estate agents to share listings and find the perfect match for both buyers and sellers.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Utilized social media marketing strategies to promote properties, reaching a wider audience and increasing inquiries.
- Increased property sales by conducting thorough market research and identifying potential buyers.
Server & Bartender
Sail Loft Seafood Restaurant
01.2021 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Customer Service Representative
Metrillo Email Marketing
01.2018 - 06.2020
- Enhanced email campaign performance by strategizing and implementing A/B testing methods.
- Leveraged automation tools to streamline workflows, schedule campaigns, and maintain consistency in communication frequency across various platforms.
- Mitigated spam complaints by establishing strong sender reputation through consistent branding elements in emails as well as clear messaging about the value proposition offered.
- Decreased churn rate within the subscriber base by designing re-engagement campaigns aimed at dormant recipients.
- Optimized email delivery rates through analyzing data, identifying trends, and adjusting strategies accordingly.
- Conducted market research to identify new business opportunities and target areas for expansion.
- Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
Customer Service Representative
Clover Merchant Services
05.2016 - 06.2018
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
Bachelor of Science - Finance & Marketing
University of New Hampshire
05.2015
Skills
- First aid and CPR certified
- Child and infant CPR certified
- Customer service
- Public speaking
- Leadership qualities
- Reliability and punctuality
- Hospitality service expertise
- Cultural awareness
- Relationship management
Timeline
Server & Bartender
Sail Loft Seafood Restaurant
01.2021 - 09.2023
Property Manager
MEG Companies
05.2020 - Current
Real Estate Sales Associate
Caldwell Banker Real Estate
05.2020 - Current
Customer Service Representative
Metrillo Email Marketing
01.2018 - 06.2020
Customer Service Representative
Clover Merchant Services
05.2016 - 06.2018
Bachelor of Science - Finance & Marketing
University of New Hampshire