Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Coffaro

Justin,TX

Summary

Detail-oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments while managing multiple tasks effectively and efficiently. Recognized for a proactive approach to identifying and addressing challenges, consistently focusing on optimizing processes to enhance productivity. Committed to supporting team objectives, ensuring project goals are met with precision and timeliness. Strong ability to adapt under pressure, driving successful outcomes.

Overview

15
15
years of professional experience

Work History

Lead Business Automation Consultant

Flowable
01.2024 - Current
  • Lead a group of Automation Consultants who are responsible for various clients and projects
  • Provide product support to clients who have purchased licensing for the Flowable platform
  • Write documentation for components that are associated with newer versions of the platform
  • Mentor 1:1 with each direct report and provide guidance on day-to-day responsibilities
  • Develop process solutions for allocated clients and integrate with their internal teams to provide SME level support
  • Reconcile billing for assigned clients related to consultant hours to ensure contractual obligation of hours are met
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Technical Product Manager

Fidelity Investments
01.2022 - 01.2024
  • Lead a development squad responsible for creating and supporting a Task Management application utilizing Camunda APIs
  • Provide end user support for our back-office applications
  • Attain sign off UAT from both internal teams & the impacted client
  • Partner with UAT testers to ensure that test cases are appropriate and any issues that arise are prioritized and pushed to the proper developer
  • Coordination of releases along with release notes to socialize with the leadership team
  • Manage squad priorities and provide appropriate goals that can be measured on a quarterly basis during each PI

Senior Product Manager – UXD & Product Architecture

Fidelity Investments
01.2021 - 01.2022
  • Lead multiple squads/developers who are focused on a BPMN platform implementation based on Camunda components
  • Worked alongside ten other squads responsible for UI, Reporting, Event Management, Deployment Services, etc., to successfully implement a BPMN platform
  • Focus on end user feedback and prioritize based on roadmap
  • Define a quarterly roadmap to encompass quarterly goals and set expectations for end users
  • Define deployment pipeline and ensure dependencies of functional components are addressed with priority
  • Create expectations around test automation as it relates to testing Camunda services
  • Consulted with product development teams to enhance products based on customer interest data.
  • Coordinated landing page efforts to increase conversion rates.
  • Oversaw product design and roadmap and coordinated aspects of development and rollout.

Senior Software Engineer / BPM Developer

Fidelity Investments
01.2019 - 01.2021
  • Design, develop, and support a cryptocurrency platform model in Camunda
  • Assist in INC mitigation to get PRD back in a good state
  • Create light weight scripts in JS or Groovy to facilitate functionality within a BPM model
  • Create and maintain automation scripts for automation testing
  • Provide system support and mitigation of the client’s process models when an INC ticket is generated
  • Develop RPA models in Blue Prism to support a business use case
  • Code review of other developer’s functionality
  • Ensure code compliance and development of the application is in accordance with SOC 1 compliance controls
  • Participate in Disaster Recovery activities

Senior Business Systems Analyst

Fidelity Investments
01.2015 - 01.2019
  • Design/Mockup future state of application with new functionality
  • Write Business Requirement Documentation for all releases to PRD environment for a release
  • Complete User Security and Risk Profiles for all users who access the platform
  • Manage install requirements for a project when deploying code from a development & UAT environment
  • Test stories from JIRA related to the project and provide final sign off as the business
  • Regression/UAT testing for application during week of install
  • Manage the FDAS JIRA board while identifying dependencies and aligning with other groups in FDAS
  • Collect business requirements from Product Owners within FDAS for future sprints
  • Design high-level diagrams using our existing BPM tool or Microsoft Visio
  • Coordination and documentation of install release notes, code freeze, UAT support during testing
  • Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.

Senior Accounting Analyst

Fidelity Investments
01.2011 - 01.2015
  • Assist in billing of 401k clients in the TEM market
  • Work with Managing Directors & Relationship Managers to resolve billing and contractual issues
  • Complete reconciliation for plans monthly

Education

Master of Science - Management Information Systems

Texas A&M University
College Station, TX
08-2024

Bachelor of Science - Security and Risk Analysis

The Pennsylvania State University
University Park, PA

Skills

  • Camunda Support & Development
  • Requirements Gathering
  • JIRA Project Management
  • Proficient in Agile practices
  • Project Oversight
  • Technical Review
  • Business Presentation
  • Software Troubleshooting
  • Strategic Planning

Timeline

Lead Business Automation Consultant

Flowable
01.2024 - Current

Technical Product Manager

Fidelity Investments
01.2022 - 01.2024

Senior Product Manager – UXD & Product Architecture

Fidelity Investments
01.2021 - 01.2022

Senior Software Engineer / BPM Developer

Fidelity Investments
01.2019 - 01.2021

Senior Business Systems Analyst

Fidelity Investments
01.2015 - 01.2019

Senior Accounting Analyst

Fidelity Investments
01.2011 - 01.2015

Master of Science - Management Information Systems

Texas A&M University

Bachelor of Science - Security and Risk Analysis

The Pennsylvania State University