Joseph Coit
San Marcos,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
23
23
years of professional experience
Work History
Flight Attendant & Guest Services Team Member
Alaska Airlines
04.2009 - Current
- Checked in traveling guests, for flight segments and destinations.
- Met inbound flights, and prepared designated gates for aircrafts next departures, as well as assisted and boarded traveling guests aboard aircrafts.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Controlling station operations; preparing crucial flight paperwork and information for flight segments.
- Collaborated with team members to handle guest requirements from check-in, through check-out.
- Prepare aircrafts for departures: (safety checks, cabin cleanliness & meal preparation).
- Demonstrate safety procedures and equipment announcements to guests onboard every flight, prior to takeoff.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Provide exquisite guest service to all traveling guests.
Human Resources Coordinator/Customer Service Sales Representative
Expo Design Center
03.2007 - 03.2009
- Daily opening and closing reports for stores operations.
- Produced daily associate reports for review by general manager.
- Assisted with all new hiring processes, associate files, maintained and created weekly store schedules.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Created and kept records of all employee training courses & studies to be taken for the month & ahead
- Reconciled orders and payments to coordinate logistics for multiple accounts.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Consulted with business partners, to supply accurate product and service information.
- Prepared and deliver customer sales quotes.
Department Supervisor/Sales/Customer Relations
Toyota of San Juan Capistrano
02.2007 - 10.2007
- Contacted dealership service customers, to reassure the best customer service ratings.
- Made VIP appointments for future customers, interested in purchasing a new or used vehicle at the dealership.
- Working alongside top management, created marketing strategies & edited weekly taped commercials, to be viewed on television every upcoming weekend.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Submitted reports to senior management to aid in business decision-making and planning.
Flight Attendant
Continental Airlines/Express Jet Airlines
01.2006 - 01.2007
- Assisted passengers with boarding & de boarding process on every flight.
- Demonstrated safety procedures, safety equipment and announcements to passengers on every flight
- Prepared meals and beverage services on all flights for passengers
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Provided exquisite customer service to all traveling passengers.
Supervisor/Customer Service Lead/office Operations
Expo Design Center
10.2001 - 01.2006
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Answered in-depth company questions through out the store and via telephone.
- Assisted with escalated situations over the phone and determined the next step needed in calmly assisting the customer in any way possible.
- Updated customers merchandise orders & sold sales quotes via telephone.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Education
Some College (No Degree) - Sales/Merchandising, Art
Saddleback College
Mission Viejo, CASkills
- Customer/Guest Relations
- Interpersonal communications
- Amenities Information
- Emergency Situations Management
- Verbal and written communication
- Problem Anticipation and Resolution
- Cultural Awareness
- Travel Arrangement Coordination
- Reservations Management
- Office Support
- Administrative tasks
Timeline
Flight Attendant & Guest Services Team Member
Alaska Airlines
04.2009 - Current
Human Resources Coordinator/Customer Service Sales Representative
Expo Design Center
03.2007 - 03.2009
Department Supervisor/Sales/Customer Relations
Toyota of San Juan Capistrano
02.2007 - 10.2007
Flight Attendant
Continental Airlines/Express Jet Airlines
01.2006 - 01.2007
Supervisor/Customer Service Lead/office Operations
Expo Design Center
10.2001 - 01.2006
Some College (No Degree) - Sales/Merchandising, Art
Saddleback College
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