Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Joseph C Okpala

Chicago,IL

Summary

Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance. Also prides themselves on urgency and equality.

Overview

8
8
years of professional experience

Work History

General Manager

Barraco's Pizza
Evergreen Park, USA
08.2023 - Current
  • Supervised daily operations of a high-volume restaurant, ensuring that every customer that walks through the door is 100% satisfied
  • Managed a team of 20+ employees, all with a diverse background, conducting tasks such as hiring, training, scheduling, and also creating motives to bring out the best out of every team member no matter their role in the company
  • Oversaw front-of-house such as the dining room and carry out department and back-of-house operations such as the kitchen and loading dock for distribution trucks
  • Ensured everyone met all health, safety, and sanitation requirements to run a safe and clean restaurant
  • Confident handling customer inquiries and resolving complaints promptly to ensure customers are satisfied
  • Trained and mentored multiple managers for all six Barraco's locations.

Manager /Restaurant Server

Lucky Strike
Chicago, USA
07.2021 - 08.2023
  • Provided exceptional table service in a fast-paced dining and entertainment environment, ensuring a memorable guest experience
  • Delivered menu knowledge and recommendations to guests, promoting food and beverage pairings and upselling high-margin items
  • Processed orders using POS systems, handled cash and card transactions, and resolved billing issues with a manager having to be present
  • Maintained cleanliness and organization in assigned sections
  • Created repeat business by building great customer relationships
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Assistant Store Manager

Dominos (Downtown)
Chicago, USA
06.2017 - 03.2021
  • Trained, and supervised a team of 6+ employees, per shift to ensure a positive work place
  • Was in charge of inventory management, ensuring accurate product amounts and minimizing food waste
  • Developed employee schedules and created a good work life balance for coworkers with out effecting business functions
  • Fastest Pizza maker in the district, pride my self on urgency

Education

Bachelor Of Science - Management & Entrepreneurship

Southern Illinois University
Chicago, IL
05.2021

Skills

  • People Management
  • Training & Development
  • Conflict Resolution
  • Customer service expert
  • Operational efficiency
  • Administrative skills
  • Workflow planning
  • Account management

Timeline

General Manager

Barraco's Pizza
08.2023 - Current

Manager /Restaurant Server

Lucky Strike
07.2021 - 08.2023

Assistant Store Manager

Dominos (Downtown)
06.2017 - 03.2021

Bachelor Of Science - Management & Entrepreneurship

Southern Illinois University

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Joseph C Okpala