Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joseph Colasanti

Mamaroneck

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Manager

Point Pickup Technologies
04.2022 - 02.2024
  • Managed logistics operations for major retailers, including Walmart and Albertsons, across the East Coast, ensuring streamlined processes and high service standards.
  • Led and managed a team of 10 operations specialists, assigning daily tasks and ensuring clear expectations, while collaborating with the analytics team to implement data-driven improvements and address performance trends.
  • Leveraged Domo (business intelligence platform) to monitor key logistics performance indicators (KPIs) such as on-time delivery and budget adherence, analyzing data to identify areas for improvement and optimize operational efficiency.
  • I ensured that our team consistently met the established 95% on-time delivery target by closely tracking performance data and implementing individualized strategies. By proactively analyzing trends and monitoring potential issues, I effectively managed the various stages of the delivery process, enhancing overall efficiency and customer satisfaction.

Operations Analyst

Point Pickup Technologies
02.2021 - 04.2022
  • Monitored and handled the lifecycle of orders for high-profile clients such as Walmart and Albertsons across the East Coast, ensuring seamless order fulfillment and timely delivery.
  • Assigned and coordinated orders to drivers, optimizing routes and schedules to achieve on-time arrivals and deliveries, ensuring alignment with performance goals and client satisfaction.
  • Proactively identified and resolved operational issues, implementing corrective measures to minimize performance impacts and maintain service quality.
  • Developed and maintained strong communication channels with drivers and store management, facilitating coordination and resolving inquiries effectively.

Head Counselor (Seasonal)

Village of Mamaroneck Day Camp
06.2017 - 08.2018
  • Provided direction and supervision of activities, goals, procedures, and safety precautions to staff to ensure beneficial outcomes for all campers.
  • Assisted in setting up and facilitating daily activities, ensuring all materials were prepared and safety protocols were followed.
  • Managed time effectively to adhere to the camp schedule, coordinating transitions between activities and maintaining engagement.
  • Coordinated daily activities to foster physical, social, and emotional growth of campers.

Shop Assistant/Runner

Roberto's Blue Chip Auto Service
01.2013 - 01.2018
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Prepared workstations for use by supplying tools, parts, and equipment.
  • Assisted in routine maintenance work to help team move along quickly and efficiently.

Education

Bachelor of Science - Criminal Justice

Pace University
Pleasantville, NY
12-2020

Associate in Liberal Arts And Sciences -

Westchester Community College
Valhalla, NY
05-2018

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Client Relationships
  • Strategic Planning
  • Process Improvements
  • Logistics Management
  • Delegation
  • Decision-Making
  • Operational Efficiency

Certification

  • CompTIA A+ Certification
  • Google IT Support Professional Certificate

Timeline

Operations Manager

Point Pickup Technologies
04.2022 - 02.2024

Operations Analyst

Point Pickup Technologies
02.2021 - 04.2022

Head Counselor (Seasonal)

Village of Mamaroneck Day Camp
06.2017 - 08.2018

Shop Assistant/Runner

Roberto's Blue Chip Auto Service
01.2013 - 01.2018

Bachelor of Science - Criminal Justice

Pace University

Associate in Liberal Arts And Sciences -

Westchester Community College

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Joseph Colasanti