Joseph Colavitti
Tunkhannock,PA
Overview
4
4
years of professional experience
Work History
Front End Supervisor
Home Depot
03.2023 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 13 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored metrics such as customer satisfaction, employee friendliness, and credit applications.
- Developed and applied plans to drive transaction numbers, and to increase the metrics under my position.
Deliveries Coordinator
Home Depot
04.2021 - 03.2023
- Pulled and organized deliveries to ensure the next day's orders were ready for shipment
- Coached associates through day-to-day work and complex problems.
- Trained and developed new associates, both in packaging and system procedure
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Flooring Sales Associate
Home Depot
09.2020 - 04.2021
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Assisted customers with selecting appropriate floor types and styles.
- Ensured Aisles were clear of garbage, and product was available to create a positive shopping environment
- Drove sales through good customer service and following up with specialists to ensure customers received proper care.
Garden Recovery
Home Depot
02.2020 - 09.2020
- Ensured stock was replenished each night from daily sales
- Adjusted on-hand counts to ensure accuracy
- Developed new associates, in accordance with SOP
- Worked closely as a team with 3 other associates, driving each other and ensuring quality work
Education
High School Diploma -
Holy Redeemer High School
Wilkes-Barre, PA04.2020
Skills
- Front-End Support
Timeline
Front End Supervisor
Home Depot
03.2023 - Current
Deliveries Coordinator
Home Depot
04.2021 - 03.2023
Flooring Sales Associate
Home Depot
09.2020 - 04.2021
Garden Recovery
Home Depot
02.2020 - 09.2020
High School Diploma -
Holy Redeemer High School