Summary
Overview
Work History
Education
Skills
Career Overview
Timeline
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Joseph Collins

Davidson,NC

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

26
26
years of professional experience

Work History

Store Director

Target Corporation
Pineville, NC
12.2016 - Current
  • Oversaw Evans, GA store from Dec 2016-Oct 2019 and was then transferred to help improve the underperforming Pineville, NC store through talent management and an urgency to drive change
  • Manage profitability and operations of a $36M big box store, driving increased sales YoY
  • Lead a staff of 12+ direct reports and 100+ Team Members with a focus on efficiency and accuracy
  • Created an inclusive culture where team can grow and develop leading to a 30% reduction in turnover
  • Named District Operations captain to help ensure strong operations metrics routines as a district through providing feedback and recognition to my peers
  • Continuously measure team member satisfaction through Best Team Survey and Walking chats
  • Experienced in sourcing and developing future talent through conducting Executive Team Leader interviews and acting as a LEAD Ambassador for the group
  • Acted as a direct feedback partner to senior leadership for the new Myday rollout in 2020
  • Improved overall engagement by 12% and was first in the district for feeling valued at work with a 98%
  • Received Golden Contribution Award from SVP of Stores for Sales and Profitability achievements 2017, 2018, 2019
  • Able to improve shortage results from 3.25 to .77 through efficient store operations at the Evans, GA store
  • Drove sales comp in 2019 by 12% and 2020 by 15%
  • Received top Q4 Store Director award for the district in 2020 from senior leadership
  • Finished top 5% in the Guest Survey Scores group for 3 years in a row
  • Developed and promoted 2 Executive Team leaders to Store Directors, 7 Team leaders to Executive Team leader, and 6 Team members to Team Leads

Executive Team Leader

Target Corporation
10.2006 - 12.2016
  • Helped rollout new Food process in the New England Market and helped facilitate training for 82 stores
  • Worked in multiple business units, Logistics, Sales Floor, Food and Beverage, and Guest Experience
  • Led 60 operational team members including transition management, inventory controls, and inbound/outbound freight management
  • Planned, implemented, and led the strategy and staffing for multiple Target Stores Remodels
  • Led 35 guest facing team members including ensuring checkout is fast, guest service, and overall shopping experience
  • Analyzed process gaps and built strong routines, leading to #1 food safety score in the district
  • Drove the team to the #1 guest survey score for the district
  • Asked to be Group support partner to help stores that we're struggling operationally across NC, SC, and TN to help with routines and become more efficient

Area Sales Manager

American Craftsman
New Brunswick, NJ
06.1999 - 10.2006
  • Led a $7 million territory that included 14 Home Depot stores
  • Had the #1 sales store in the company for 4 years finishing at 2.1 million dollars
  • Followed up on transition management and in stocks to capture top line sales in each store

Education

Bachelor of Social Work - Social Work, Psychology

Bridgewater State University
Bridgewater, MA
01.1998

Skills

  • Inventory management
  • Sales forecasting
  • Profit and loss management
  • Employee training
  • Visual merchandising
  • Guest service
  • Team building
  • Operational management
  • Strategic planning
  • Merchandise planning
  • Outstanding communication skills
  • Partnership building
  • Multitasking and organization
  • Talent recruitment
  • Team development

Career Overview

Dedicated Store Director and Business Professional with over 20 years of experience leading a complex team of leaders and employees, with a passion for developing teams through strong business and personal relationships and problem solving with analytical thinking. Recognized and accredited with multiple awards and accomplishments that increase the bottom line, increase employee relations with management, and develop executive team leaders who care about their team members and guests.

Timeline

Store Director

Target Corporation
12.2016 - Current

Executive Team Leader

Target Corporation
10.2006 - 12.2016

Area Sales Manager

American Craftsman
06.1999 - 10.2006

Bachelor of Social Work - Social Work, Psychology

Bridgewater State University

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Joseph Collins