Outdoors
Bachelors of Arts in Accounting -
Howard University
Washington, DC
Joseph Collins
Operations Executive
New York,NY
Skills
- Client Relationship Management
- Financial & Project Administration
- Inventory & Logistics Management
- Stakeholder & Vendor Engagement
- Process Improvement & Optimization
- Supply Chain Management
- Team Training & Development
- Strategic Planning
Summary
Enthusiastic Senior Operations executive offering fourteen-year background overseeing production of goods and provision of services in multiple industries. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices.
Accomplishments
• Managed portfolio of 14 accounts with cumulative value exceeding $86m. Orchestrated 10% surge in Net Operating Income (NOI) by effectively mitigating unfavorable variances and showcasing financial acumen for three consecutive quarters.
• Generated weekly savings exceeding $21.5k by strategically optimizing delivery cadences, achieving 2-day reduction in fulfillment timelines.
• Delivered 10% NPS (Net Promoter Score) increase in inaugural month by spearheading customer service initiative via managing complex customer situations within 36 hours.
Education
Certification
- Lean Six Sigma Green Belt Certification
- Kaizen
- 5S
Overview
14
14
years of professional experience
Quote
When it comes to Operations, are you focused on the root or the fruit? I'm a true root guy...
Work History
Senior Operations Manager
TopView Sightseeing
01.2023 - Current
- Conduct performance evaluations using effective KPI tracking, reporting, and analysis methodologies while utilizing data to realign and optimize logistical approach for a fleet of 67 buses.
- Realized weekly payroll savings averaging $2900 by optimizing staffing levels and instituting uniform schedules through comprehensive cost-benefit analysis.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities by 25%
Head of Operations
AptDeco, Inc
01.2022 - 01.2023
- Engaged ownership in identifying external stakeholders to expand organizational services and secure $1.6 million in company funding
- Generated weekly savings exceeding $21.5k by strategically optimizing delivery availability, achieving 2-day reduction in fulfillment timelines via extensive cost/benefit analysis
- Realized substantial 30% reduction in operating and waste costs by spearheading transformative initiatives in operational warehousing, distribution, and forecasting
Director of Operations
LAZ
01.2021 - 01.2022
- Developed a portfolio of 14 accounts with cumulative value exceeding $86 million across Manhattan, Brooklyn, and Queens
- Led cross-departmental teams to streamline procurement processes, cutting lead times by 30%
- Orchestrated 10% surge in Net Operating Income (NOI) by effectively mitigating unfavorable variances and showcasing financial acumen
- Managed multidisciplinary team of 250+ in a 24/7 environment, consistently surpassing operational metrics by 15%.
Director of Operations
Junkluggers NYC
01.2016 - 01.2021
- Revamped logistics manual to improve routing 'theory' and SOPs to drive efficiency and lessen unnecessary spend for a fleet of 35 vehicles
- Delivered 10% Net Promoter Score increase in inaugural month by spearheading customer service initiative via managing complex customer situations within 48 hours
- Successfully negotiated contracts with key suppliers, achieving average cost savings of 10% and improving contract terms and conditions to mitigate risks.
Network Operations Manager
AT&T
01.2013 - 01.2016
- Achieved 26% reduction in future labor costs by facilitating training sessions for new technicians, optimizing resource allocation, and accelerating learning within first two months
- Successfully completed a four-week building project one week ahead of schedule and $11K under budget by showcasing prioritization, effective time management, and a well-defined order of operations.
- Fostered a culture of continuous improvement within the Network Operations team through ongoing feedback loops and targeted skill development opportunities.
Warehouse Production Utility Manager
PepsiCo
01.2010 - 01.2013
- Oversaw remote management of transportation logistics for 20+ trucks from the distribution center
- Realized 17% increase in delivery accuracy during initial two quarters by driving 31% efficiency surge within 1st year
- Attained 8% reduction in payroll expenditure through refined forecasting with Sales, Planning/Demand, and Warehousing heads.
Interests
Food & Culture
Fitness
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