Joseph Como
Sarasota,FL
Summary
Enterprising Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at driving positive change.
Overview
10
10
years of professional experience
Work History
Department Manager
H&M Hennes & Mauritz
09.2021 - 09.2022
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Operations Leader
Target
07.2021 - 09.2021
- Coached, trained, and developed employees in company policies and compliance requirements
- Trained new team members to pick incoming fulfillment orders in a fast and accurate manner
- Used equipment such as forklifts and pallet jacks to move heavy materials and complete work
- Oversaw fast-paced distribution center operations and consistently achieved schedule and, productivity demands
- Monitored employee performance regarding safety, reliability, order deadlines, and customer service.
Food and Beverage Leader
Target
04.2021 - 07.2021
- Monitored and maintained quality control records to comply with quality assurance and loss prevention policies and procedures
- Analyzed and recommended adjustments to staffing, performance targets, and resources to maximize profits and drive customer and employee satisfaction
- Fulfilled administrative, record-keeping, and reporting requirements to sustain food and beverage operations
- Monitored the performance of Food and Beverage Experts and consistently improved the productivity of each team member with hands-on, motivational approaches.
Service & Engagement Leader
Target
05.2018 - 04.2021
- Forecasted business requirements, prepared operating budgets, approved expenditures and took measures to reduce overhead through strategic scheduling and negotiating better prices from vendors
- Encouraged open communication and team engagement to improve employee morale
- Collaborated with team to encourage open sharing of ideas and solutions
- Coached 50+ member team to develop skills and overcome weaknesses to reach goals
- Trained and mentored team for optimum performance, exceeding loyalty targets by 104% in 2020
- Addressed unresolved team and customer concerns to curtail dissatisfied customers
- Recorded weekly KPIs, organizing additional training and coaching to drive service culture and delivering exceptional customer service
- Followed up original phone conversations with emails, chat, and text to maintain customer contact
- Developed faster and smoother flow of operations by delegating customer service duties to team members.
Operations Manager
Oil & Vinegar
01.2017 - 02.2018
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Leadership Team
Nona Blue
02.2013 - 02.2017
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Oversaw food preparation and monitored safety protocols.
Skills
- Operations management
- Verbal communication
- Staff management
- Safety oversight
- Policy and program development
- Performance reviewing
- Coaching and Mentoring
Timeline
Department Manager
H&M Hennes & Mauritz
09.2021 - 09.2022
Operations Leader
Target
07.2021 - 09.2021
Food and Beverage Leader
Target
04.2021 - 07.2021
Service & Engagement Leader
Target
05.2018 - 04.2021
Operations Manager
Oil & Vinegar
01.2017 - 02.2018
Leadership Team
Nona Blue
02.2013 - 02.2017