Overview
Work History
Timeline
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Joseph Connors

Sea Bright,New Jersey

Overview

8
8
years of professional experience

Work History

Store Support Coordinator

Louis Vuitton
Piscataway, NJ
12.2021 - Current
  • Maintain communication between retail stores and the repair facility in a timely manner.
  • Collaborate with different repair departments and stores to assist in the execution of sales.
  • Answer repair-related inquiries from stores by providing extensive repair, service, and product knowledge.
  • Provide ongoing training for stores to introduce new repair techniques and best practices.

Luxury Watch Specialist

The RealReal
Secaucus, NJ
02.2021 - 12.2021
  • Write accurate and informative watch product descriptions using industry-standard terms.
  • Price luxury watches based on retail value, brand value, condition, and style.
  • Inspect consigned products for condition issues, and authenticity.
  • Receive thorough training in luxury brands and watch basics.

Store Support Associate

Tiffany & Company
Queens, NY
06.2016 - 02.2021
  • Act as a liaison between the global and domestic retail locations and the service center to help drive sales.
  • Create marketing collateral to promote awareness about the service center to the retail locations.
  • Work collaboratively across different departments to source answers and information to present to stores for aid in sales execution.
  • Answer inquiries from stores by providing extensive product and repair services knowledge.
  • Assist department managers with the implementation and successful organization of operating procedures.
  • Appointed to the Process and Efficiency Committee.
  • Authored a “how-to” guide to educate internal associates about all basic aspects of watches, in order to allay their fears, and communicate with customers with confidence.

Timeline

Store Support Coordinator

Louis Vuitton
12.2021 - Current

Luxury Watch Specialist

The RealReal
02.2021 - 12.2021

Store Support Associate

Tiffany & Company
06.2016 - 02.2021

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Joseph Connors