Joseph Consolazio
6904 Deauville Rd, Jacksonville,FL
Summary
Information Systems graduate with skills in networking, help desk support, and business analysis. Experienced in troubleshooting Windows systems, data management, and customer service. Over four years of professional experience requiring accuracy, problem-solving, and strong communication. Seeking entry-level opportunities in IT support, networking, business analysis or cybersecurity.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Registered Behavior Technician (RBT)
The Jericho School for Children with Autism
Jacksonville, USA
04.2024 - Current
- Tracked and analyzed progress for 10+ clients weekly using electronic reporting systems.
- Ensured secure handling of confidential data following HIPAA standards.
- Adapted digital tools to support therapy sessions and team collaboration.
Registered Behavior Technician (RBT)
ZÖe ABA and Development Center
Jacksonville, USA
06.2023 - 04.2024
- Delivered therapy and maintained digital records for treatment planning.
- Collaborated with supervisors using cloud-based systems and reporting tools.
Registered Behavior Technician (RBT)
RCM Health Care Services
Waipahu, USA
04.2021 - 05.2023
- Provided school-based behavioral support under BCBA supervision.
- Ensured compliance with treatment protocols and documentation standards.
Registered Behavior Technician (RBT)
Hawaii Behavioral Health
Honolulu, USA
08.2019 - 05.2023
- Managed documentation electronically for DOE and private insurance cases.
- Coordinated data collection and reporting in compliance with school systems.
Assistant Manager
Little Caesars
Waipahu, USA
01.2019 - 03.2021
- Supervised staff, managed inventory, and provided high-level customer service for a store serving 500+ customers daily.
- Maintained POS systems and performed troubleshooting to ensure uptime.
- Trained employees in the use of store technology and reporting systems.
Deli Clerk
Publix
Jacksonville Beach, USA
01.2017 - 06.2017
Pool Equipment Technician
Belles Piscines
Jacksonville, USA
06.2014 - 06.2017
Sales Associate
Pinch A Penny
Jacksonville, USA
01.2010 - 11.2015
Customer Service / Data Entry / Sales
Elephant Group
Fort Lauderdale, USA
02.2006 - 02.2008
- Entered and updated 100+ records daily in CRM platforms.
- Provided customer support in a high-volume call center environment.
- Supported customer service teams with timely data resolution.
- Assisted with product support and upselling.
Education
Bachelor of Applied Science - Information Systems Technology
Florida State College At Jacksonville
Jacksonville, USA 08.2024 - 08.2025
Associate in Arts -
Florida State College at Jacksonville
06.2010 - 06.2012
High School Diploma -
Coral Springs High School
08.2000 - 06.2004
Skills
- Windows OS troubleshooting
- System setup
- Microsoft Office Suite
- Basic networking
- IP addressing
- VLANs
- Router/switch configuration
- Cybersecurity fundamentals
- Threat models
- Endpoint security
- Data entry
- Reporting
- CRM
- Electronic case systems
- Ticketing systems
- Help desk support
- Business analysis
- Reporting with Power BI
- Fast typing
- Customer service
- Client communication
Projects
- Database Management, Designed and implemented SQL and NoSQL databases; created queries, joins, constraints, and reports.
- Network Configuration, Configured routers, switches, and VLANs in a lab environment.
- Business Systems Analysis, Applied Power BI to model system requirements and visualize performance metrics.
- Cybersecurity Case Study, Evaluated threats, identified vulnerabilities, and recommended security controls.
Certification
- Registered Behavior Technician (RBT), 12/2026
- CPR Certified, 06/2026
- Professional Crisis Management (PCM), 03/2025
- Driver’s License
- National Provider Identifier (NPI)
Personal Information
Authorized To Work: U.S.
Timeline
Bachelor of Applied Science - Information Systems Technology
Florida State College At Jacksonville
08.2024 - 08.2025
Registered Behavior Technician (RBT)
The Jericho School for Children with Autism
04.2024 - Current
Registered Behavior Technician (RBT)
ZÖe ABA and Development Center
06.2023 - 04.2024
Registered Behavior Technician (RBT)
RCM Health Care Services
04.2021 - 05.2023
Registered Behavior Technician (RBT)
Hawaii Behavioral Health
08.2019 - 05.2023
Assistant Manager
Little Caesars
01.2019 - 03.2021
Deli Clerk
Publix
01.2017 - 06.2017
Pool Equipment Technician
Belles Piscines
06.2014 - 06.2017
Associate in Arts -
Florida State College at Jacksonville
06.2010 - 06.2012
Sales Associate
Pinch A Penny
01.2010 - 11.2015
Customer Service / Data Entry / Sales
Elephant Group
02.2006 - 02.2008
High School Diploma -
Coral Springs High School
08.2000 - 06.2004