JOSEPH COPPOLA
Las Vegas,NV
Summary
I am a professional happy-go-lucky positive person and team leader that knows how to get things done in both a team environment and when left to accomplish things on my own. I excel best when given the freedom to accomplish tasks without being micromanaged, however, am also good a receiving and implementing constructive criticisms and following orders. I am always motivated and good at keeping those around me motivated to do the best job they can. I'm the type of person that can be depended upon to accomplish any task put before me and most times I only need to be shown how to do something new one time.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Steward / Dish Utility
Ark Restaurant Corportation
11.2023 - Current
- Performed thorough cleaning tasks in New York New York Hotel and Casino in several kitchens daily, maintaining a spotless work area for colleagues and patrons alike.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
- Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
Tile Setter Helper
A And S Tilley Marble And Granit
01.2022 - 07.2022
- Increased customer satisfaction by maintaining a clean and organized workspace during projects.
- Finalized installations with sealing agents and smooth lines of caulk.
- Ensured accurate measurements for cutting tiles, resulting in a precise fit and professional appearance.
- Reduced waste and saved costs by carefully handling delicate materials such as ceramic, glass, and stone tiles.
- Organized the Marble and Granite yard with a Forklift.
- Lead a team of 4 men in organizing Marble and Granite cutting, installing and polishing kitchens, bathrooms and Spa's.
Warehouse Associate
Goodwill Industries Of Nevada
04.2019 - 01.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Used both manual and motorized pallet jacks to deliver Gaylord Crates to sorting tables. Sorted, labeled and packed various merchandise for distribution to numerous Goodwill stores in Nevada.
- Lead a team of several people daily to ensure all work was timely and efficiently done. Data entry and research to determine which stores to have items shipped to.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Drove a Forklift when needed.
Customer Service Representative
Humana Mediacal Company
02.2018 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while answering multiple incoming calls.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly, answered any and all questions quickly and efficiently by using multiple data bases and three computer screens and escalated major issues to supervisor or the proper department.
Assembly Line Worker
Unicor Industries
01.2001 - 07.2002
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Assembled metal lockers with a rivet gun and pick on an assembly line, packed them, labeled them for distribution.
- Taught new hires the most effective ways to accomplish the days tasks,and entered all orders into the computer using my data entra and typing skills.
- Filled in when other areas of the warehouse needed help such as metal fabrication (die and press) and metal paint prepping.
- Drove a forklift when needed.
Slot Club Host
Primm Valley Casino Resorts
06.1997 - 09.1998
- Enhanced customer satisfaction by promptly greeting guests upon arrival at any one of three Casino (Whisky Peats, Primadona & Buffalo Bills).
- Did Customer Service answering incoming calls and in person using my data entry skills ot answer customer questions and/or sign up new Slot Club Members.
- Picked up merchandise for distribution to the three Casinos to keep them stocked up.
- Used a Forklift and/or pallet jack to organize the outside covered storage areas and rotate stock materials.
Education
No Degree - Advanced Office Occupations / Data Entry / Typing
Chaffey College
Rancho Cucamonga, CA06.1990
High School Diploma -
San Andreas High School
San Bernardino California06.1989
Skills
- Cleaning
- Dishwashing
- Basic Housekeeping
- New Hire Training
- Hospitality
- Sanitation Standards
- Food safety knowledge
- Chemical Handling
- Chemicals handling
- Customer Assistance
- Supply Restocking
- Guest Relations
- Clear Communication
- Teamwork and Collaboration
- Kitchen Operations
- Guest service
- Problem-Solving
- Attention to Detail
- Time Management
- Customer Relations
- Quality Control
- Performance Improvement
- Team Leadership
- Customer Service
- Computer Skills
- Employee Training
- Conflict Resolution
- POS System Operation
- Ordering Procedures
- Payment Processing
- Cash Register Operation
- Data Entry
- Typing 70 WPM
- Material Handling
- Packaging
- Microsoft Word
- Microsoft Office
- Great Communication Skills
- Shipping and Receiving Logistics
- Analysis Skills
- Self Starter
Certification
OSHA 10
Forklift License
Drivers License
Nevada Health Card
Timeline
Steward / Dish Utility
Ark Restaurant Corportation
11.2023 - Current
Tile Setter Helper
A And S Tilley Marble And Granit
01.2022 - 07.2022
Warehouse Associate
Goodwill Industries Of Nevada
04.2019 - 01.2020
Customer Service Representative
Humana Mediacal Company
02.2018 - 08.2019
Assembly Line Worker
Unicor Industries
01.2001 - 07.2002
Slot Club Host
Primm Valley Casino Resorts
06.1997 - 09.1998
No Degree - Advanced Office Occupations / Data Entry / Typing
Chaffey College
High School Diploma -
San Andreas High School
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