Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Corbett

Clermont,FL

Summary

Dynamic and results-driven Auto Liability Adjuster with extensive experience at Kemper Insurance. Proven expertise in claims investigation and regulatory compliance, consistently exceeding performance targets. Strong analytical skills and a collaborative mindset foster effective communication and enhance customer satisfaction. Recognized for streamlining processes, improving claim resolution times, and delivering exceptional service.

Diligent adjuster with extensive knowledge in handling complex auto liability claims. Proven track record of effectively negotiating settlements and resolving disputes. Demonstrated expertise in risk assessment and policy interpretation.

Overview

18
18
years of professional experience

Work History

Commercial Lines Claims Auto Liability Adjuster

Kemper Insurance
06.2024 - Current
  • Enhanced interdepartmental collaboration by building strong relationships with colleagues from different functional areas within the company.
  • Provided exceptional customer service during difficult circumstances, empathizing with clients while effectively addressing their concerns.
  • Took statements from insureds, claimants and witnesses.
  • Handled full in-depth auto coverage for non-standard claims.
  • Participated in continuous improvement initiatives aimed at refining internal processes related to auto liability claims handling.
  • Negotiated fair settlement amounts with claimants, ensuring timely case resolution.
  • Managed a high volume of claims simultaneously, maintaining organization and efficiency under pressure.
  • Improved customer satisfaction by promptly addressing and resolving auto liability claims.
  • Facilitated clear communication between all parties involved in the claim process, preventing misunderstandings and delays.
  • Maintained compliance with state regulations and company policies throughout the claims process.

Personal Lines Claims Auto Liability Adjuster

Kemper Insurance
06.2021 - 06.2024
  • Obtained and reviewed evidence, reports and medical records.
  • Negotiated settlements with claimants and claimants' attorneys.
  • Identified potential areas of fraud through meticulous attention to detail and diligent investigative work.
  • Supported company growth goals by consistently meeting or exceeding performance targets related to caseload management and customer satisfaction.
  • Conducted thorough investigations for accurate claim evaluations and fair settlements.
  • Assessed vehicle damages accurately, collaborating with automotive repair professionals for precise estimates.
  • Reduced claim processing time by streamlining workflows and prioritizing tasks efficiently.
  • Investigated losses and identified coverage issues.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.

Personal Lines Claims Auto Liability Adjuster

Progressive Insurance
05.2018 - 05.2021
  • Collaborated with law enforcement agencies as needed to gather information relevant to claim investigations.
  • Built strong professional relationships with policyholders, fostering trust and loyalty to the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Collaborated with legal teams to defend company interests in disputed claims cases.
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Negotiated [Type] settlement agreements to resolve disputes.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Identified suspicious losses and contacted manager for investigative assistance.
  • Documented information gathered in field and uploaded data to company database for efficient processing using [Software].

Vacation Planner

Walt Disney World Parks and Resorts
12.2016 - 05.2018
  • Enhanced customer satisfaction by providing personalized vacation planning services tailored to individual needs and preferences.
  • Utilized advanced knowledge of reservation systems to secure best possible rates for flights, hotels, and car rentals.
  • Streamlined the booking process for clients, ensuring a seamless experience from start to finish.
  • Resolved client issues promptly and professionally, maintaining high levels of customer satisfaction and repeat business.
  • Fostered a positive work environment by actively participating in team meetings, sharing ideas, and supporting colleagues'' professional development.
  • Increased agency revenue by upselling additional services such as excursions, tours, and travel insurance when appropriate.
  • Provided expert recommendations for local dining options, attractions, or entertainment based on personal experiences or reviews from other travelers.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Quality Analyst

The Hartford
09.2007 - 09.2014
  • Evaluated vendor performance by conducting regular audits, ensuring adherence to established quality standards and requirements.
  • Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
  • Developed and maintained quality assurance procedure documentation.
  • Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
  • Analyzed quality and performance data to support operational decision-making.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
  • Optimized resource utilization by effectively prioritizing tasks based on project timelines and risk assessment outcomes.
  • Led quality assurance teams in high-stakes projects, maintaining focus on deliverables under tight deadlines.
  • Contributed to product design reviews, offering insights from quality perspective to refine product features.

Education

No Degree - Accounting

Tunxis Community College
Farmington, CT

High School Diploma -

Bristol Eastern Hgh School
Bristol, CT
06-2000

Skills

  • Experienced in selling insurance policies
  • Collaborative mindset
  • Regulatory compliance
  • Industry insight
  • Claims investigation expertise
  • Excellent communication
  • Damage assessment proficiency
  • Strong analytical skills
  • Teamwork and collaboration
  • Claims investigation
  • Time management
  • Multitasking

Timeline

Commercial Lines Claims Auto Liability Adjuster

Kemper Insurance
06.2024 - Current

Personal Lines Claims Auto Liability Adjuster

Kemper Insurance
06.2021 - 06.2024

Personal Lines Claims Auto Liability Adjuster

Progressive Insurance
05.2018 - 05.2021

Vacation Planner

Walt Disney World Parks and Resorts
12.2016 - 05.2018

Quality Analyst

The Hartford
09.2007 - 09.2014

No Degree - Accounting

Tunxis Community College

High School Diploma -

Bristol Eastern Hgh School

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