Joseph Costa
Brewster,NY
Summary
Customer-oriented General Manager with seven years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
7
7
years of professional experience
Work History
General Manager
Riverview Companies
08.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
Vice President
Hudson Valley Property Management
05.2017 - 08.2023
- Oversee the branch operations to provide the highest quality of service to customers while achieving gross profit and customer retention targets
- Be the main point of contact for assigned accounts solving all issues related to these accounts
- Provide daily work schedules to field staff and instruction to ensure Crew Leaders and crew are prepared to complete the jobs efficiently and safely
- Utilize computer systems to manage crew scheduling, purchasing, and crew time reporting to ensure quality, efficiency, and profitability targets per job
- Supervise employees, keep attendance records, enforce proper uniform and safety equipment use, and approve timecards
- Hire, fire, train, coach, mentor, and develop staff to reach potential and established goals for the individual and division
- Identify and develop Crew Leaders
- Maintain sufficient staff to meet upcoming schedules
- Forecast staff, equipment and material needs to complete future jobs
- Continually assess operational procedures and make recommendations to enhance value, improve efficiency and share those insights to further the goals of the company
- Monitors costs weekly and immediately report any jobs deviating from budgets of time, schedule, cost or any other factor so appropriates adjustments can be made to maximize end result
- Ensure that facilities and equipment are clean projecting a positive image of the Company
- Promote and exhibit Company culture and values
- Ensure that urgent situations are addressed and executed promptly
- Regularly communicate timelines of services to clients
- Develop annual renewal plan and work with clients to insure the highest level of renewals.
Education
Bachelor of Business Administration - Law Administration
Western Connecticut State University
Danbury, CT01.2017
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Staff Training
- Employee Scheduling
- Verbal and written communication
- Client Relations
- Schedule Management
Timeline
General Manager
Riverview Companies
08.2023 - Current
Vice President
Hudson Valley Property Management
05.2017 - 08.2023
Bachelor of Business Administration - Law Administration
Western Connecticut State University
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