Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Costa

Old Bridge,New Jersey

Summary

Accomplished Regional Trainer at FYE, leveraging expertise in Training Development and Relationship Building to enhance organizational development and stakeholder relations. Achieved significant improvements in training engagement and efficiency, incorporating innovative online learning tools and fostering a culture of continuous improvement. Excelled in delivering tailored training programs, directly contributing to a notable increase in employee satisfaction and performance. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.

Overview

27
27
years of professional experience

Work History

Regional Trainer

FYE
03.2016 - Current
  • Achieved consistent positive feedback from trainees by utilizing interactive learning techniques during sessions.
  • Evaluated current industry trends and best practices, incorporating this knowledge into program offerings to ensure relevancy and maximum impact on participants.
  • Increased trainee satisfaction through the development of comprehensive assessment tools that tracked progress and provided tailored feedback.
  • Maximized participant engagement by incorporating real-life scenarios into training materials and exercises.
  • Collaborated with subject matter experts to develop customized, role-specific curriculum for various departments within the region.
  • Implemented advanced learning technologies into regional training sessions, allowing for more efficient delivery methods and increased participant comprehension rates.
  • Reduced employee turnover rates by designing targeted skill-building workshops addressing identified gaps among staff members.
  • Streamlined training processes for increased efficiency by collaborating with management to identify areas of improvement.
  • Served as a mentor to new trainers joining the team, providing guidance and support in their professional development journey.
  • Implemented a system for tracking training participation and completion rates across the region to help identify areas requiring additional focus or resources.
  • Facilitated regional training events, resulting in improved team performance and collaboration across departments.
  • Delivered high-quality training sessions, ensuring all participants acquired necessary skills and knowledge for their roles.
  • Developed relationships with external vendors to supplement internal resources as needed for specific projects or initiatives.
  • Established a culture of continuous improvement within the organization through regular evaluation and revision of training materials based on feedback from participants.
  • Promoted a positive learning environment by fostering open communication between trainers, participants, and management teams throughout all phases of the program''s implementation process.
  • Conducted regular assessments of participant progress throughout each course offering, identifying any areas requiring additional attention or intervention.
  • Led cross-functional teams in the creation of innovative learning solutions, driving enhanced workplace productivity and performance.
  • Contributed to company growth by supporting the onboarding process for new hires through effective regional training programs.
  • Aided workers with job improvement skills while developing alternative training methods.
  • Optimized training curriculum with team exercises, group discussions and lectures.
  • Participated in business improvement groups to capture information and feedback for topic delivery and training mandates.
  • Created online training module suites to implement into primary training tools for new employees.
  • Authored new training packages while automating online training systems to streamline team sharing.
  • Provided coaching and mentoring to employees.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Established and maintained quality control standards.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Facilitated virtual, in-person and blended learning sessions.
  • Developed job-specific competencies and performance standards.
  • Developed and implemented successful onboarding program.

Store Manager

FYE
08.2012 - 03.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Market Hiring Manager

Wal*Mart
06.2010 - 08.2012
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Improved onboarding experience for new hires, creating a comprehensive orientation program.
  • Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
  • Developed performance management systems that promoted employee growth and development.
  • Conducted exit interviews to identify areas of improvement in company culture and retention strategies.
  • Created customized training programs for individual departments, enhancing skill sets and increasing overall productivity levels.
  • Reduced time-to-fill metrics by optimizing job postings and leveraging social media to attract top talent.
  • Led efforts to establish a strong company culture, emphasizing core values and promoting employee satisfaction throughout the organization.
  • Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
  • Established strong relationships with various colleges and universities, boosting the talent pool for entry-level positions.
  • Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
  • Revamped internal career progression paths to promote internal mobility within the organization.
  • Partnered with HR team to outline and define position requirements in accordance with company needs.
  • Drove diversity initiatives by partnering with organizations focused on underrepresented groups within the workforce.
  • Championed employee engagement initiatives by planning company-wide events fostering camaraderie and cross-functional collaboration.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
  • Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
  • Managed recruitment team and trained and mentored new advisors.
  • Built and strengthened successful relationships with external recruiters and agencies.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Distributed employee engagement surveys to identify areas of improvement.

Assistant Manager

Wal*Mart
10.2006 - 06.2010
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed strategy to increase sales and drive profits.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Store Manager

Sam Goody
07.1997 - 10.2006
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

Associate of Arts - Business

Middlesex County College
Edison, NJ
06.1998

High School Diploma -

Old Bridge High School
Old Bridge, NJ
06.1996

Skills

  • Job Skill Building
  • Training development
  • Decision-Making
  • Leadership Development

Timeline

Regional Trainer

FYE
03.2016 - Current

Store Manager

FYE
08.2012 - 03.2016

Market Hiring Manager

Wal*Mart
06.2010 - 08.2012

Assistant Manager

Wal*Mart
10.2006 - 06.2010

Store Manager

Sam Goody
07.1997 - 10.2006

Associate of Arts - Business

Middlesex County College

High School Diploma -

Old Bridge High School

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Joseph Costa