Joseph Costa

New sideline solution provides real-time access to video and data to empower coaches to make informed game day decisions instantaneously. Catapult has announced an agreement with the Southeastern Conference (SEC) for the sport of football. Earlier this year the (NCAA) Football Rules Committee approved the use of sideline video solutions for live review, beginning with the upcoming 2024 football season. The SEC will be the first college football conference to integrate Catapult’s sideline video technology across all 16 conference teams.
As a Primary Gameday Operator, my tasks included, but were not limited to: ensuring all equipment is accounted for, testing the Sideline Solution in both the booth and the field level, ensuring feeds are live from the shooting locations, setting up all devices as it was gameday, and ensuring video is playing smoothly. On game day, I present myself as a game-day technician.
-Primary point with support
-Communicate any issues to the Video Staff and/or Catapult Staff
-Set up coaches' booth and bench locations 3.5 hours before kickoff.
-Export packages for coaches offline use

• Receive shipments, ensuring accuracy and completeness of data inputted for logistics tasks.
• Prepare shipping labels and coordinate shipment pickups of customer bound inventory
• Store items received in appropriate storage areas within the warehouse.
• Maintain an accurate log sheet of daily moves, scanning inventory, and counting accurately to identify and resolve shipping, storage, or receiving discrepancies as they arise.
• Collaborate and communicate with logistics technicians, customer support representatives, service providers, and others involved as necessary.
• Perform regular cycle counts in order to maintain accurate inventory.
• Self motivated with a proven ability to follow instructions and meet deadlines.
• Strong attention to detail and experience following processes.
• A team player, with the willingness to help others with a range of tasks.

• Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
• Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
• Provided cohesive directions to help guests find attractions, restaurants and restrooms.
• Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
• Collaborated with peers to deliver consistent service and promote customer retention.
• Resolved guest concerns or complaints and kept supervisors informed of escalating situations.

• Collaborated with team members to grow contributions.
• Gathered data and prepared materials for corporate meetings.
• Assessed and prioritized competing tasks.
• Documented meeting minutes for team reference.
• Assisted teams and research initiatives to support employer goals and objectives.

• Provided prompt, accurate and friendly service while engaging customers to create positive shopping experience.
• Addressed member concerns and complaints by performing investigations and taking prompt action to resolve diverse issues.
• Informed customers and professionals of eligibility, benefits, claims payments and authorizations.
• Maintained team and client performance metrics, goals and deadlines.
• Adhered to best practices to foster exceptional care support and increase customer satisfaction.

• Led group activities for ages 5-10, including games, field trips, sports and art.
• Collaborated with staff members to improve camp operations.
• Helped with church service and reading program to improve mental states and education of children.