Joseph Costa
East Machias
Summary
Service professional with robust experience in customer service and administrative support, ready to excel in fast-paced environment. Demonstrates strong focus on team collaboration, ensuring reliability and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining detailed records. Known for high standards and delivering results-driven service.
Dynamic and results-driven professional with extensive experience as a Correctional Officer . Proven expertise in crisis intervention and conflict resolution, ensuring safety and compliance. Adept at training staff and managing high-risk situations, while fostering rehabilitation programs that enhance inmate engagement and promote positive outcomes.
Overview
22
22
years of professional experience
Work History
Correctional Officer
Down East Correctional Facility
Machiasport, ME
03.2025 - Current
- Monitored inmate activities to ensure compliance with facility regulations and safety protocols.
- Conducted regular inspections of facilities and equipment to identify security vulnerabilities and hazards.
- Implemented conflict resolution strategies to de-escalate potentially volatile situations among inmates.
- Trained new staff on operational procedures, emergency protocols, and inmate management techniques.
- Developed and updated incident reports, ensuring accurate documentation for administrative reviews.
- Coordinated rehabilitation programs, promoting inmate participation in educational and vocational training initiatives.
- Led crisis intervention efforts during emergencies, maintaining order and ensuring the safety of staff and inmates.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Handyman/Owner/Operator
Joe Of All Trades Inc.
Vineyard Haven, MA/Machias, ME
05.2006 - Current
- Performed routine maintenance and repairs on residential properties, ensuring functionality and safety.
- Installed fixtures, appliances, and systems efficiently to optimize client satisfaction.
- Conducted inspections to identify issues and propose effective solutions for repairs.
- Assisted clients in selecting materials and finishes, enhancing project outcomes through expert recommendations.
- Implemented cost-saving measures through efficient resource management without compromising quality of work.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Removed and repaired carpet and wood flooring.
Automotive Service Writer
MV Auto
Vineyard Haven, MA
11.2010 - 09.2015
- Managed customer service inquiries, ensuring clear communication and prompt resolution of issues.
- Coordinated repair orders, providing accurate estimates and timelines to customers.
- Oversaw workflow between technicians and customers, enhancing service efficiency.
- Developed and maintained strong relationships with clients, driving repeat business through excellent service.
- Utilized management software to track service history and streamline operations effectively.
- Utilized dealership software systems proficiently for scheduling, billing, documentation and reporting purposes.
- Parts sales and services
Owner/Operator
JoWill Inc./Hertz Car Rental
Vineyard Haven, MA
03.2004 - 10.2010
- Developed operational procedures to enhance efficiency and service quality.
- Managed inventory of 800 vehicles to ensure accurate stock levels and repairs.
- Implemented customer service protocols to improve client satisfaction and retention.
- Trained staff on safety standards and operational best practices for a secure work environment.
- Accounts received
- Payroll
- Managed day-to-day business operations.
Education
High School Diploma -
Marthas Vineyard Reginal Highschool
Oak Bluffs, MA05-2000
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Mental health awareness
- Restraint techniques
- Inmate monitoring
- Self-defense tactics
- Safety and security enforcement
- Self-defense techniques
- Stress tolerance
- Crisis intervention training
- Sales transactions
- Schedule coordination
- Order preparation
- Customer service
- Invoice verification
- Customer service expertise
- Cost estimates
- CPR Certified
Timeline
Correctional Officer
Down East Correctional Facility
03.2025 - Current
Automotive Service Writer
MV Auto
11.2010 - 09.2015
Handyman/Owner/Operator
Joe Of All Trades Inc.
05.2006 - Current
Owner/Operator
JoWill Inc./Hertz Car Rental
03.2004 - 10.2010
High School Diploma -
Marthas Vineyard Reginal Highschool