Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Costa

East Machias

Summary

Service professional with robust experience in customer service and administrative support, ready to excel in fast-paced environment. Demonstrates strong focus on team collaboration, ensuring reliability and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining detailed records. Known for high standards and delivering results-driven service.

Dynamic and results-driven professional with extensive experience as a Correctional Officer . Proven expertise in crisis intervention and conflict resolution, ensuring safety and compliance. Adept at training staff and managing high-risk situations, while fostering rehabilitation programs that enhance inmate engagement and promote positive outcomes.

Overview

22
22
years of professional experience

Work History

Correctional Officer

Down East Correctional Facility
03.2025 - Current
  • Monitored inmate activities to ensure compliance with facility regulations and safety protocols.
  • Conducted regular inspections of facilities and equipment to identify security vulnerabilities and hazards.
  • Implemented conflict resolution strategies to de-escalate potentially volatile situations among inmates.
  • Trained new staff on operational procedures, emergency protocols, and inmate management techniques.
  • Developed and updated incident reports, ensuring accurate documentation for administrative reviews.
  • Coordinated rehabilitation programs, promoting inmate participation in educational and vocational training initiatives.
  • Led crisis intervention efforts during emergencies, maintaining order and ensuring the safety of staff and inmates.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Handyman/Owner/Operator

Joe Of All Trades Inc.
05.2006 - Current
  • Performed routine maintenance and repairs on residential properties, ensuring functionality and safety.
  • Installed fixtures, appliances, and systems efficiently to optimize client satisfaction.
  • Conducted inspections to identify issues and propose effective solutions for repairs.
  • Assisted clients in selecting materials and finishes, enhancing project outcomes through expert recommendations.
  • Implemented cost-saving measures through efficient resource management without compromising quality of work.
  • Performed minor wall repair, installed drywall, and applied wallpaper.
  • Built and repaired decks, fences and sheds to improve overall appearance of homes.
  • Removed and repaired carpet and wood flooring.

Automotive Service Writer

MV Auto
11.2010 - 09.2015
  • Managed customer service inquiries, ensuring clear communication and prompt resolution of issues.
  • Coordinated repair orders, providing accurate estimates and timelines to customers.
  • Oversaw workflow between technicians and customers, enhancing service efficiency.
  • Developed and maintained strong relationships with clients, driving repeat business through excellent service.
  • Utilized management software to track service history and streamline operations effectively.
  • Utilized dealership software systems proficiently for scheduling, billing, documentation and reporting purposes.
  • Parts sales and services

Owner/Operator

JoWill Inc./Hertz Car Rental
03.2004 - 10.2010
  • Developed operational procedures to enhance efficiency and service quality.
  • Managed inventory of 800 vehicles to ensure accurate stock levels and repairs.
  • Implemented customer service protocols to improve client satisfaction and retention.
  • Trained staff on safety standards and operational best practices for a secure work environment.
  • Accounts received
  • Payroll
  • Managed day-to-day business operations.

Education

High School Diploma -

Marthas Vineyard Reginal Highschool
Oak Bluffs, MA
05-2000

Skills

  • First aid training
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills
  • Mental health awareness
  • Restraint techniques
  • Inmate monitoring
  • Self-defense tactics
  • Safety and security enforcement
  • Self-defense techniques
  • Stress tolerance
  • Crisis intervention training
  • Sales transactions
  • Schedule coordination
  • Order preparation
  • Customer service
  • Invoice verification
  • Customer service expertise
  • Cost estimates
  • CPR Certified

Timeline

Correctional Officer

Down East Correctional Facility
03.2025 - Current

Automotive Service Writer

MV Auto
11.2010 - 09.2015

Handyman/Owner/Operator

Joe Of All Trades Inc.
05.2006 - Current

Owner/Operator

JoWill Inc./Hertz Car Rental
03.2004 - 10.2010

High School Diploma -

Marthas Vineyard Reginal Highschool