Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joseph Costello

Bolton Valley

Summary

Dynamic Program Manager and human services professional with a proven track record in strategic planning and team leadership. Expert in problem-solving and budgeting, successfully developed care plans that enhanced client outcomes. Recognized for fostering strong relationships and guiding teams through challenges, ensuring client-focused services and effective communication across all environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Program Manager

Howard Center
12.2017 - 02.2025
  • Facilitated effective communication among team members, senior management, clients throughout the program lifecycle.
  • Conducted regular status meetings with project teams to review progress against goals and address any challenges or roadblocks.
  • Provided case management and budget management services for clients and families.
  • Developed comprehensive care plans that allowed for clients and families to meet goals discussed during planning process.
  • Supervised staff to ensure that best practice occurs in all settings, services are client focused and goal oriented.
  • Provided direct in person support for clients when staffing was unavailable.
  • Managed crisis situations and provided in the moment de-escalation strategies.

Direct Support Professional

Howard Center
12.2013 - 12.2017
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.

Education

Bachelor of Science - Economics

Saint Anslem College
Manchester, NH
12-2009

Skills

  • Problem-solving
  • Project management
  • Detail-oriented
  • Strategic planning
  • Team leadership and direction
  • Flexible and adaptable
  • Team training and development
  • Relationship building
  • Budgeting and resource management
  • Scheduling and planning

Certification

QIDP

Timeline

Program Manager

Howard Center
12.2017 - 02.2025

Direct Support Professional

Howard Center
12.2013 - 12.2017

Bachelor of Science - Economics

Saint Anslem College

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Joseph Costello