Joseph Costello

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Answered customer questions about sizing, accessories, and merchandise care.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

• Coordinated & built itineraries for travel
• Implemented inventory management systems for efficient tracking and ordering of all gear/equipment
• Developed standard operating procedures for equipment handling/week-to-week operations
• Performed all equipment maintenance and repairs.
• Inventoried and loaded supplies for travel.
• Coordinated team meals on the road/during travel

- Worked part time assisting with any/all equipment needs (was still playing with college club team)

- Helped prepare presentations/practice plans to assist senior staff

- Got a great gauge of day-to-day operations while I was there before becoming a full-time employee

• Maintained cleanliness and organization of golf carts and equipment for optimal guest experience.
• Assisted members and guests with club services, ensuring timely and courteous support.
• Trained new staff on best practices for service standards and equipment handling.
• Caddied for multiple seasons as well