Joseph Costine
Sunset Beach,NC
Overview
20
20
years of professional experience
Work History
General Manager
United Parcel Service, UPS
Raleigh, NC
02.2021 - 04.2023
- Managed 20 million dollar combined budget for Raleigh and Greensboro Global Freight Forwarding offices.
- Managed 27 full-time employees, 3 Supervisors, 3 Specialists , 5 customer service agents & 16 union driver's.
- Trained and implemented our safety plan going 15 consecutive months without an injury or accident.
- Trained Supervisor's how to manage productivity tools to manage stops per hour, pounds per hour and stops per on road hour.
- Southeast division Audit Champion. Used Zoom to hold training calls for the division. In addition, I was a member of the company training team.
- Traveled with the National Audit teams as a guest auditor with the Business Process Review (BPR) team, Regulatory Compliance Review (RCR) team and the Occupational Compliance Review (OCR) team.
- Responsible for Customer growth and revenue growth.
Operations Manager
United Parcel Service, UPS
Raleigh, NC
01.2003 - 02.2021
- Established driver routes for optimal performance and efficiency.
- Managed air craft and truck unload and load to achieve breakdown and time goals and route utilization.
- Monitored, tracked and ran all training programs.
- Achieved performance goals for on time delivery and volume metrics.
- Traveled as guest auditor with National Audit Teams.
- Selected to be a member of our internal audit team working with national team members to review and establish audit criteria and goals.
- Managed equipment maintenance schedule and vendors to maximize fleet productivity.
- Maintained standards for all regulatory compliance requirements.
Education
Master of Science - Physical Education - Sports Administration
Kent State University
Kent, OH05.1991
Master of Science - Communications
State University of New York At Fredonia
Fredonia05.1988
Skills
- Project Management - Established a division wide compliance team and implemented training for the entire division
- Time Management - Managed aircraft breakdown and sort to achieve and maintain stringent time requirements
- Adaptability - Adjusted to multiple changing conditions and requirements on a daily basis under stressful conditions and time restrictions
- Communication - Utilized one on one and group communication skills to implement multiple changes under tight time constraints
- Teamwork - Communicated with multiple offices to work together to improve efficiency, communication and collaboration
- Strategic Planning - Implemented strategies that were often questioned but proved to be effective and ultimately utilized by other departments
- Attention to detail - Check, review and check again Identify as many potential trouble spots in advance as possible Know your planned or potential response before the anticipated issue has appeared
Timeline
General Manager
United Parcel Service, UPS
02.2021 - 04.2023
Operations Manager
United Parcel Service, UPS
01.2003 - 02.2021
Master of Science - Physical Education - Sports Administration
Kent State University
Master of Science - Communications
State University of New York At Fredonia