Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Courtright

Aubrey,TX

Summary

Versatile and results-driven professional with experience at Walmart, adept in customer service expertise and route planning. Demonstrated ability to enhance customer satisfaction and streamline operations, achieving high satisfaction ratings through efficient order fulfillment and strong interpersonal skills. Skilled in sales, with a proven track record of fostering positive relationships and improving service delivery.

Overview

7
7
years of professional experience

Work History

Online Personal Shopper

Walmart
09.2024 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Assistant Manager

GPM Investments
04.2024 - 08.2024
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

General Maintenance Technician

Manley Builders
03.2018 - 04.2024
  • Performed electrical, plumbing, HVAC, and carpentry tasks as needed for effective building upkeep.
  • Developed strong relationships with coworkers and other departmental personnel to foster cross-functional collaboration.
  • Improved equipment lifespan through regular servicing, cleaning, and optimization of performance settings.
  • Enhanced workplace safety by identifying potential hazards and implementing corrective actions in a timely manner.

Education

High School Diploma -

Alvin Preplatorty Academy
Alvin, TX
08-2004

Skills

  • Patience and empathy
  • Route planning
  • Sales experience
  • Customer service expertise

Timeline

Online Personal Shopper

Walmart
09.2024 - Current

Assistant Manager

GPM Investments
04.2024 - 08.2024

General Maintenance Technician

Manley Builders
03.2018 - 04.2024

High School Diploma -

Alvin Preplatorty Academy
Joseph Courtright